Senior Vice President, Client Service Executive

Role overview

BNY is hiring a Senior Vice President for its Corporate Trust, Structured Debt client service team in Dublin. This role is centered on managing senior client relationships, resolving escalations, and ensuring a high-touch service experience for a portfolio of important accounts.

About the business

BNY’s Corporate Trust division supports global debt capital markets by acting as a neutral fiduciary and agency partner for issuers and investors. The team handles services across corporate and municipal bonds, structured finance, project finance, and loan syndications. In addition to trustee and paying agent responsibilities, the business helps protect assets, manage payment processes, and support contractual and regulatory obligations for clients around the world.

Key impact areas

• Act as the main escalation contact for a portfolio of high-value clients, delivering prompt, practical, and proactive support.
• Create and run retention plans that deepen client loyalty and open up new opportunities for engagement.
• Track client health through periodic reviews, performance measures, and feedback, then take preventative action where needed.
• Work closely with teams across Operations, Product, Risk, and Legal to provide smooth service and solve complex problems.
• Partner with Client Coverage Sales and Relationship Management teams to support service delivery and future commercial growth.
• Stay ahead of client needs by monitoring market movements, regulatory developments, and internal change initiatives, then offering informed solutions.
• Represent client interests internally so feedback informs product design, service upgrades, and process improvements.
• Maintain strong governance, risk, and compliance standards in all client-facing activity.

Candidate profile

The ideal candidate brings several years of experience in operations, client service, or relationship management within Corporate Trust or a closely related financial services environment. A bachelor’s degree is required, and an MBA is preferred. Success in the role also depends on strong client retention results, excellent communication and negotiation ability, and a strategic, analytical approach to client health and problem solving.

Experience and expertise

You should have a solid understanding of Corporate Trust products, the market landscape, and the related operational workflows. A genuinely client-first mindset is essential, along with a strong commitment to service excellence and consistently thoughtful client support.

Employer information

BNY describes itself as a global financial services organization with a culture focused on growth, innovation, and collaboration. The company states that it influences nearly 20% of the world’s investible assets and uses advanced technology, including AI, to work with clients on transformational solutions.

Recognition

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• Most Just Companies, Just Capital and CNBC, 2025

Benefits and rewards

BNY offers competitive compensation, a broad benefits package, wellbeing support, and a pay-for-performance approach. Employees also receive access to flexible global resources and tools, plus generous paid leave policies, including paid volunteer time, to support personal and family needs.

Equal opportunity statement

BNY is an equal employment opportunity and affirmative action employer. The company welcomes applications from underrepresented racial and ethnic groups, women, individuals with disabilities, and protected veterans.