Senior Team Leader

Role overview

This position is responsible for leading a team of professional and operational employees to support the delivery of high-quality child protection services. The work covers assessment, intervention, casework, and case management for children, young people, families, and communities served by the Child Safety Service Centre. The role operates within legislation, practice guidance, and a collaborative multi-disciplinary environment that may include other agencies. The Senior Team Leader will oversee a team of Child Safety Officers.

Key accountabilities

• Lead and manage staff so child protection services are delivered in line with legislation, departmental policy, practice guidance, statutory duties, and sound human resource practice.
• Assign, prioritise, and complete work in accordance with departmental policy, the Framework for Practice, practice guidance, and statutory, financial, and administrative delegations.
• Work with the Service Centre Manager to design suitable service responses that address the needs of children, young people, families, carers, communities, government and non-government stakeholders, and service providers.
• Identify learning needs and work with training and development specialists to define capability gaps, support content development, and assist with implementation.
• Advise regional training and development specialists on the suitability of programs that strengthen service quality.
• Build long-term service partnerships that improve cross-sector collaboration and support staff participation in training, development, and local child protection coordination.
• Promote a workplace culture focused on frontline service, teamwork, cooperation, strong people management, high standards, and professional ethics aligned with the department’s vision, values, and priorities.
• Contribute as a member of the Child Safety Service Centre Management Team and take part in service centre quality assurance reviews.
• Offer expert guidance and decisions on complex casework, child protection policy, legislation, and practice to support appropriate service coordination.
• Strengthen the local community by championing excellent service delivery, public administration, and opportunities to improve regional client services.

Additional information

Applications will stay active for 12 months.

Occupational group: Community Care.