Senior Strategy & Operations Manager

About The Role and Team

At Uber, tackling tough challenges within a dynamic, high-pressure environment is fundamental. This role uniquely blends digital innovation with physical world operations by developing scalable analytical tools and ensuring operational excellence to enhance community mobility. You will join a team that fosters a culture of excellence, agility, and resilience to constant change.

This position demands navigating uncertainty without a fixed playbook, necessitating decisive ownership, adaptability, and swift yet thoughtful execution. If you thrive on managing complex challenges and making significant real-world impacts, this is a setting where your career will flourish.

Key Responsibilities

• Manage ambiguity and shifting priorities to deliver value to internal teams and millions of daily Uber users.
• Collaborate across multiple disciplines including Product, Legal, Strategy & Planning, Community Operations, and Policy to champion scalable solutions and influence product development by converting operational insights into business outcomes.
• Analyze data to grasp business patterns, uncover opportunities, and evaluate the effects of operational adjustments with a focus on customer-centric product enhancements.
• Develop and maintain operational and analytical tools that track complex metrics for diverse global teams.
• Lead and coordinate multiple intricate projects efficiently in a fast-paced context, ensuring attention to detail amid complexity.
• Detect trends and escalate issues affecting user experience at scale, aiding ongoing improvements in support and operations functions.

Minimum Qualifications

• Over five years’ experience in operations, analytics, or program management roles.
• Bachelor’s degree in Business, Engineering, Economics, or a closely related field.
• A proven record of driving growth and managing complex, cross-stakeholder initiatives.
• Strong analytical and quantitative capabilities with practical knowledge of SQL and data analysis. Experience with programming languages such as Python or R is essential.

Preferred Qualifications

• Comfortable working in ambiguous situations and resolving multifaceted problems.
• Excellent systems thinking and collaboration abilities to navigate challenges and exert influence without direct authority.
• Relevant experience in the technology or mobility sectors, focusing on product analytics or business operations.
• A proactive self-starter who excels in autonomous environments and confidently handles uncertainty.

Compensation and Benefits

For roles based in Canada, the salary range is CAD 123000 to CAD 137000 annually. Additionally, eligibility for bonuses, equity awards, and a variety of benefits is provided.

Additional Information

Uber values collaboration and culture, requiring employees to spend at least half their working time in the office unless fully remote approval is granted. Some roles demand full-time office presence. Uber is an Equal Opportunity employer, committed to nondiscrimination and providing accommodations for disabilities.