Senior Specialist - Customer Experience
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- Candidates with a bachelor's degree in Business, Marketing, Customer Experience, or a related field, along with 3+ years of relevant experience, may apply.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
Qiddiya Investment Company is hiring a meticulous and proactive Senior Specialist - Customer Experience to strengthen its customer experience efforts across entertainment, sports, and cultural initiatives. The position is centered on helping shape and deliver memorable, high-quality interactions for customers.
Key Responsibilities
- Contribute to the design and rollout of customer experience strategies, initiatives, and programs.
- Gather customer feedback and evaluate it to uncover service enhancement opportunities.
- Work closely with teams across functions to keep customer experience objectives aligned.
- Assist in building customer journey maps and broader experience frameworks.
- Draft reports and presentations covering customer experience performance and progress.
- Partner with stakeholders to encourage a strong customer-focused culture.
Requirements
- A bachelor’s degree in Business, Marketing, Customer Experience, or a closely related discipline is required.
- At least 3 years of experience in customer experience, service design, or a similar field is expected.
Benefits
The role includes a comprehensive benefits package.