- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Education
- Bachelor’s degree
- Eligibility
- Professionals with senior customer success leadership experience in B2B environments, especially those with a background in customer retention, account growth, and cross-functional collaboration, are suitable for this role. Candidates with experience in energy, industrial safety, or related industr…
- Resume
- Required to apply
Job description
Role overview
PT. Total Safety Energy is hiring a full-time, remote Vice President of Customer Success to own the company’s customer success strategy and its day-to-day execution. In this senior leadership role, you will shape how customers are welcomed, activated, supported, and retained so they realize clear and measurable value from the company’s offerings.
What you will do
You will lead customer success and account management efforts across the organization, setting the direction for onboarding, product adoption, ongoing engagement, satisfaction, and retention. The role includes coaching team members, defining performance goals and KPIs, reviewing customer health indicators, and launching initiatives that strengthen the customer experience.
You will also work closely with sales, product, and operations teams to align customer objectives with business priorities, manage complex escalations, and share customer-driven feedback that can influence product improvements. In addition, you will help forecast customer growth, support revenue planning, and present strategic customer success updates to senior leadership.
Qualifications
The ideal candidate brings a proven record of improving customer satisfaction and experience, along with strong success in retention and strategic account management. Experience supporting renewals, upsell opportunities, and long-term account expansion in partnership with sales is important.
This role calls for substantial leadership experience building and developing customer-facing teams in a B2B setting, plus strong analytical capability with dashboards, customer success metrics, and data-led decision-making. You should also have excellent communication, negotiation, and stakeholder management skills, including the ability to influence senior executives. Experience in energy, industrial safety, or a related industry is a strong advantage.
A bachelor’s degree in Business, Management, Engineering, or a related discipline is required; an advanced degree is considered a plus. You should also be comfortable working remotely, balancing multiple priorities, and driving results across distributed teams.
Additional information
This is a full-time remote position based in the United States.