Operations Worker Welfare Manager (DEL 3)

Role overview

This position is responsible for leading worker welfare services across a city-wide portfolio of completed and occupied assets. The aim is to ensure employees and contractor teams live in conditions that are safe, respectful, and compliant, while service quality remains consistent across all locations and shifts.

The role covers multiple welfare-related functions, including accommodation, food service where applicable, transport, hygiene, recreation, and wellbeing support. All activities must align with legal obligations, client expectations, and internal company standards.

You will work closely with Operations, Facilities Management, HSE, HR, Security, Transport, and external service providers to anticipate welfare risks, address grievances, investigate concerns, and implement corrective measures. A strong on-site presence is essential, along with the use of audits, KPIs, and reporting to support continuous improvement and operational oversight.

Key responsibilities

• Take ownership of the Worker Welfare Management Plan for the completed-assets portfolio and keep standards aligned across all sites and shifts during steady-state operations.
• Organize and carry out regular welfare inspections and audits across the city, including internal, client, and regulatory reviews. Coverage should include housing, water quality, sanitation, pest control, housekeeping, security interfaces, transport, and recreation areas, with findings tracked through closure.
• Oversee welfare service providers and FM partners across the city, including accommodation operations, cleaning, catering or retail services where relevant, transport, security, laundry, and maintenance. Set expectations, monitor service levels, review performance, and ensure corrective and preventive actions are implemented.
• Support compliance with labour standards and site rules by arranging inductions and refresher sessions for workers on welfare services, expected conduct in occupied communities, and reporting routes. Coordinate any required remediation with HR and contractor management.
• Run grievance and escalation processes, including confidential reporting routes, and manage welfare-related service requests and complaints for occupied assets. Ensure issues are triaged, investigated, responded to, and closed promptly, while identifying recurring themes and preventing reoccurrence.
• Maintain city-wide dashboards and reports covering audit outcomes, grievances, service quality, occupancy, inspections, non-conformances, and corrective actions. Participate in management reviews with Operations and FM and provide client updates when required.
• Lead and support a dispersed welfare team, such as welfare officers, site or camp supervisors, and inspectors, by defining responsibilities, providing training, and ensuring proper coverage and escalation across all sites.
• Ensure ongoing compliance with all relevant legal, municipal, and client welfare requirements. Keep inspection and audit records complete, and coordinate with HSE, HR, and FM teams on related obligations and follow-up actions.
• Prepare welfare operations for normal city-wide activity as well as peak-demand periods, including seasonal spikes and events. This includes planning accommodation capacity, allocations, transport routes, service volumes, consumable needs, and contingency actions for heat stress, outbreaks, utility interruptions, or supplier failures.

Requirements

• A bachelor’s degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a similar field is required.
• Additional training or certification in worker welfare, labour standards, social compliance, HSE, auditing, or facilities management is preferred, including programs such as social compliance auditor training, NEBOSH, IOSH, or ISO auditing.
• At least 8 years of experience is needed in worker welfare, accommodation or camp operations, social compliance, facilities or property operations, or workforce services in large multi-site urban environments.
• Proven ability to perform audits across multiple sites and close corrective actions, manage vendors and SLAs, handle grievances, engage stakeholders in occupied assets, and use data to improve service quality and employee wellbeing.
• The role suits someone who is proactive, self-driven, able to work independently across a spread-out portfolio, and comfortable spotting problems early, driving improvements, and following issues through to completion.

Additional information

This is a full-time, on-site role based in Riyadh, Saudi Arabia.

The position focuses on steady-state operations for completed and occupied assets across a city-wide footprint, with responsibility for readiness during seasonal peaks and operational disruptions.