Senior Specialist Customer Experience Design – Onboard
Doha Metropolitan Area · Full Time
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- Experience
- 6+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Bachelor’s degree or equivalent
- Eligibility
- Applicants with a bachelor’s degree or equivalent and at least 6 years of relevant experience can apply. Backgrounds in aviation, hospitality, or luxury service are especially suitable. International flight attendant experience or luxury hospitality exposure is considered beneficial.
- Resume
- Required to apply
Job description
Role Overview
Qatar Airways is seeking a Senior Specialist in Customer Experience Design for the onboard space within its Product Development and Design function in Doha. This role focuses on shaping premium in-flight experiences that raise the bar for customer service and product innovation across the airline’s cabins and flight types.
The position suits someone who enjoys combining service design, customer insight, technology, and innovation to create memorable travel experiences. You will work with internal teams and external partners to bring new onboard concepts from idea stage through delivery, while keeping the airline’s premium standards at the center of every decision.
Key Focus Areas
- Build and help execute customer experience strategies for onboard service and products across all cabin classes and flight sectors.
- Use design thinking, customer feedback, performance data, and market comparisons to identify improvements and new opportunities.
- Drive service and product enhancement initiatives across the full onboard journey.
- Support the development of concepts for First Class, Business Class, Airbus A380 lounges, and Economy Class.
- Work with digital, technology, operations, catering, cabin services, and external partners to ensure a smooth end-to-end experience.
- Prepare proposals, business cases, concepts, and other materials needed to secure alignment and implementation.
- Assist with trials, audits, surveys, manuals, and service guidelines to support consistent delivery network-wide.
- Help resolve onboard product and service issues in coordination with operational stakeholders.
- Contribute to documentation and knowledge sharing between ground, lounge, and onboard touchpoints.
- Carry out additional duties assigned by the Line Manager or Head of Department.
What the Role Involves
The job sits within the Corporate & Commercial family and is based in Qatar-Doha. The reference number for this vacancy is 232803, and the closing date is 2026-07-31. This is a full-time, onsite position.
Candidate Profile
The ideal candidate brings a strong customer-first mindset, proven experience in service or product design, and confidence working in complex cross-functional environments. A background in aviation, hospitality, or luxury service is especially relevant. Experience as an international flight attendant or in luxury hospitality would be considered an advantage.
You should be comfortable presenting ideas, managing stakeholders, analysing data, and handling multiple priorities in a fast-moving setting. Strong organisation, communication, and project delivery skills are important for success in this role.
About Qatar Airways Group
Qatar Airways Group has grown from four aircraft into a global organisation spanning 12 businesses. The company describes itself as ambitious, fast-growing, and committed to pushing beyond conventional limits to create standout experiences and achieve exceptional results.
Application Note
Interested candidates are invited to submit a CV and complete the application form. The source listing did not mention salary, benefits, number of vacancies, or internship details.