Senior Sales Operations Specialist

About the Company

Daniels Health is a worldwide healthcare safety and sustainability organization focused on improving infection control and lowering environmental impact across hospitals and care facilities through reusable waste solutions.

Role Overview

In this position, you will serve as a key operational partner to the Director of Account Management and the wider Sales organization, while also working with customer contacts. The role centers on sales administration, CRM and data handling, bid and tender coordination, and keeping communication moving smoothly between teams.

This is an opportunity to join a mission-led business that helps advance safer, smarter, and more environmentally responsible healthcare operations.

Key Duties

• Provide day-to-day administrative assistance to the Director of Account Management.
• Arrange meetings and appointments across the business, including interviews, sales discussions, and customer sessions.
• Track tasks and deliverables for key projects, follow up on overdue items, and escalate delays or issues to leadership when needed.
• Identify process gaps between teams and help develop improved SOPs with relevant stakeholders.
• Review Salesforce pipelines and prepare summaries of key sales activity for the Director of Sales.
• Carry out research tasks outside routine sales work as needed.
• Handle executive calendar and email management, plus coordination and planning for commercial and sales events that may involve site research and vendor evaluation.
• Support the sales team with data entry, including customer details and feedback.
• Assist with reporting, team communication, and delegation of work across the sales function.
• Organize and support national sales meetings.
• Maintain the sales schedule for RFPs so key deadlines are visible and marketing is kept informed.
• Lead a weekly check-in with the sales team to prioritize open requests and ensure items are properly logged in the tracking system, including Salesforce Opportunities and Cases.

Experience and Skills

• At least 4 years of experience in B2B sales or sales support.
• Strong relationship-building skills with internal stakeholders and customers.
• Comfort working in a busy, fast-moving environment.
• Strong attention to detail and accuracy.
• Solid data handling ability, including Excel, Salesforce, and ERP systems.
• Ability to build, refine, and maintain administrative processes.
• Self-directed approach with the confidence to work independently.

Additional Information

Daniels Health & Sharpsmart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic. The company complies with applicable anti-discrimination laws and regulations.

Background checks and drug testing are part of the post-offer hiring process.

The company may use artificial intelligence tools at certain points in the hiring process, such as screening applications, reviewing resumes, or evaluating responses. These tools support the recruitment team but do not replace human decision-making. Final hiring decisions are made by people.