Senior Sales Executive - Luxury Retail Jewellery

About the Role

We are a premier retail jewellery showroom recognized for our exquisite designs and outstanding customer service. To support our expanding operations, we seek a Senior Sales Executive with substantial experience in luxury retail. This individual will spearhead our fine jewellery sales efforts, exemplify leadership, mentor junior associates, and deliver an exceptional client journey.

Core Responsibilities

• Design and execute sales strategies aimed at exceeding revenue goals.
• Lead by example, uphold excellence in client interaction and professional ethics.
• Coach and develop junior sales staff into a motivated, high-performing team.
• Analyze sales data regularly, identify improvement areas, and implement corrective steps.
• Collaborate with management on campaigns, promotions, and client engagement plans.
• Establish and maintain strong relationships with affluent clients and VIP customers.
• Manage sensitive, high-value transactions with utmost professionalism and discretion.
• Serve as the main liaison for key clients, ensuring a personalized luxury service experience.
• Resolve customer issues efficiently, turning challenges into relationship-building opportunities.
• Utilize CRM systems for client tracking including preferences and follow-ups.
• Supervise daily store operations to ensure a refined and seamless customer experience.
• Maintain showroom presentation in alignment with brand standards.
• Ensure adherence to company policies, security, and audit protocols.
• Coordinate inventory management with stock controllers to maintain availability of key products.
• Prepare and deliver sales reports and insights to senior leadership.
• Maintain comprehensive product knowledge of the entire jewellery collection.
• Conduct regular product training for the sales team to enhance storytelling and client engagement.
• Communicate customer feedback to design and merchandising teams.
• Stay updated on industry trends, competitors, and consumer preferences.

Candidate Requirements

• Between 5 to 7 years in luxury retail sales, preferably within fine jewellery.
• Demonstrated leadership skills with experience managing sales teams.
• Proven clienteling expertise capable of fostering lasting customer relationships.
• Outstanding communication, negotiation, and interpersonal abilities.
• Fluency in English required; additional languages advantageous.
• Strong passion for luxury craftsmanship and detailed appreciation for jewellery design.

Work Schedule and Locations

• Working hours: 10:30 AM to 7:30 PM.
• Working days: Tuesday through Sunday.
• Primary location: Ghatkopar East (MG Road), with some openings in Vile Parle East.

Compensation and Benefits

• Attractive salary range from ₹20,000 to ₹53,000 per month, commensurate with experience.
• Performance-linked incentives to reward exceptional results.
• Career progression opportunities within a reputed luxury brand.
• Regular training for sales enhancement and product knowledge expansion.
• An elegant, collaborative workplace environment fostering professional growth.