Senior Registrar

Role overview

As a Senior Registrar with Queensland Government, you will take charge of registry operations and registry teams, guiding staff to deliver a high-quality service experience. The role is centred on strengthening the court system through safer, more innovative and efficient practices that improve access to justice.

You will be responsible for managing resources, engaging with the community, improving services and supporting a broad range of stakeholders, including court users and members of the public. A key part of the position is to support the judiciary and help put in place practical processes and systems that ensure court users receive fair, timely and efficient service.

Please refer to the role profile for the complete account of duties.

Key responsibilities

• Lead the registry and courthouse operation in a way that promotes a supportive, connected and productive workplace.
• Ensure services are delivered in a trauma-informed, compassionate and culturally responsive manner that aligns with CSQ's strategic direction.
• Identify and manage risks related to Domestic, Family and Sexual Violence and court-user anti-social behaviour, with a strong focus on safety for staff and all court users, including appropriate information-sharing decisions with internal and external parties.
• Drive the adoption of updated policies and procedures, with an emphasis on consistent, practical and innovative reforms across courts and the wider region.
• Develop initiatives that improve public understanding of the justice system and support organisational goals, especially for court users from disadvantaged backgrounds.
• Build and maintain professional, respectful and confidential working relationships with judiciary members, their staff, government agencies, self-represented litigants and the public.
• Oversee financial, people, data and risk management activities to maintain efficiency and accountability.
• Put in place strong workforce planning, performance management, mentoring and staff development practices to meet CSQ operational and strategic priorities.
• Prepare high-level reports and analyse operational data while ensuring data quality across court systems such as QWIC, Qcase and QCivil.
• Manage registry workloads and promote a culture of service excellence, innovation and continuous improvement.
• Perform statutory functions as required in the roles of Justice of the Peace, Clerk of the Court and Registrar, including compliance with legal obligations and making complex operational or quasi-judicial decisions within legislative and governance frameworks.
• Represent the department in committees and meetings and communicate CSQ views as needed.
• Ensure proper record management for Queensland Court Services, including retention, archiving and disposal, using resources appropriately.
• Complete any other reasonable duties assigned by supervisory or management staff in line with organisational standards.

Additional information

Applications will remain active for 12 months.

Occupational group

Administration