Senior Product Manager

About Kindo and the Role

Kindo is embarking on an exciting growth chapter following a significant $15M Series A investment. The company is well-established with strong product-market fit and trusted by schools and families throughout New Zealand. As a Senior Product Manager, you will lead one of three squads, taking complete ownership of a significant part of the Kindo platform from concept through execution. This role focuses heavily on discovery and leveraging genuine customer insights and data to guide decisions.

Squad Options

• Marketplace: Responsible for the entire buying journey for caregivers, students, and vendors—from browsing and checkout to vendor dashboards and order handling, with the goal of increasing discretionary spending.
• Family Experience: Manages the family-facing app across iOS, Android, and web platforms, covering payments, permissions, calendar, notifications, and family hub features, aiming to boost retention and daily usefulness.
• Financial Systems: Oversees the backend billing and settlement systems, including payments, ledgers, reconciliations, payouts, Xero integration, and the pricing engine used by other squads.

Key Attractions of This Role

• Complete ownership and accountability for the squad’s strategy and results.
• Direct partnership with the Chief Product Officer as a strategic thought leader.
• Engage in building products that have tangible, daily impact on families, students, and schools.
• Work with a modern, AI-supported toolset featuring Claude, Dovetail, Figma, Jira, Notion, and Google Analytics.
• Employee Stock Ownership Plan (ESOP) available.

Primary Responsibilities

• Define and steer the squad’s strategic roadmap and output.
• Conduct ongoing discovery with various stakeholders including caregivers, students, educational institutions, and vendors.
• Translate customer feedback and analytical data into a focused and prioritized product plan.
• Balance trade-offs thoughtfully among speed, quality, and business impact.
• Collaborate closely with engineering and design teams to build, release, and iterate products.
• Link product decisions directly to commercial results and monitor delivered features’ success.
• Engage cross-functionally with Sales, Customer Success, and Finance teams.
• Contribute to elevating the overall product practice within the company.

Candidate Profile

• Minimum five years experience as a Product Manager managing software products used by real customers under commercial constraints.
• Proven success leading squads, refining focus, and elevating team performance.
• Strong skills in discovery, prioritizing product development based on genuine customer insights, not just stakeholder requests.
• Comfortable using analytics tools and SQL to leverage data in driving product and commercial outcomes.
• Experience with AI tools such as Claude for enhancing product development efficiency and accuracy.
• Specialized expertise in at least one of the following areas: two-sided marketplaces or e-commerce, consumer mobile applications at scale, or billing, payments, and fintech platforms.
• Bonus qualifications include experience in EdTech, FinTech, or NZ/AU consumer SaaS markets, particularly within Series A to Series B scaling companies.

Why Join Kindo?

Kindo’s work positively impacts real lives by simplifying school management for families, easing administrative tasks for schools, and improving student access. The company offers a combination of meaningful work, strong momentum, ownership opportunities, trust, talented colleagues, and the chance to influence its future growth. It is based in Auckland with office-first working culture combined with flexibility, plus ESOP benefits.