Senior Product Manager - Infrastructure Observability (Remote, Ireland)

About Grafana Labs

Grafana Labs is the organization behind the open observability cloud, committed to open source principles, open standards, and an open culture. Its flagship product, Grafana Cloud, is a fully managed observability platform designed for scalability and equipped with advanced AI to help organizations gain insights from diverse data sources. More than 35 million users and over 7,000 customers including leading companies like Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce rely on Grafana Labs to ensure reliable application monitoring and incident response.

Operating as a 100% remote company with over 1,600 employees across more than 40 countries, Grafana Labs nurtures a transparent, autonomous, and innovative working environment grounded in their open-source legacy and collaborative culture.

Role Overview

As a Senior Product Manager for Infrastructure Observability at Grafana Labs, you will be responsible for managing the suite of infrastructure monitoring products within Grafana Cloud, including Kubernetes monitoring and cloud provider observability. You will set the vision and long-term roadmap for these products, spearhead new initiatives such as Host Monitoring, and maintain customer satisfaction among both small-scale and enterprise clients.

This role demands extensive customer discovery to understand user requirements and align diverse engineering teams and stakeholders towards simplifying and enhancing the Infra Observability experience. You will also influence go-to-market strategies, pricing, packaging, and sales enablement efforts, ensuring integration with other Grafana Cloud offerings to provide a cohesive monitoring experience.

Key Responsibilities

• Develop and communicate a clear product vision and roadmap based on customer insights and feedback.
• Gather and analyze user needs, pain points, and requirements through thorough customer discovery.
• Represent customer feedback effectively to engineering teams to guide prioritization and trade-off decisions.
• Collaborate with Product Marketing Management to support go-to-market activities through creation and updating of presentations, documentation, datasheets, and whitepapers.
• Make informed decisions regarding go-to-market strategies including pricing, packaging, licensing, and product tiering based on deep product knowledge.

Candidate Profile

• Holds a bachelor's degree in Computer Science, related disciplines, or equivalent professional experience.
• At least 7 years of experience in product management with a minimum of 5 years focused on B2B SaaS products.
• Experienced in developing or utilizing developer tools, APIs, and platform services.
• Comfortable discussing technical concepts such as APIs, data models, schema evolution, and distributed systems.
• Proven ability to promote adoption of shared services or platform features across multiple product groups.
• Track record of collaborating with engineering and design teams to deliver user-friendly products in fast-paced settings.
• Exceptional communication skills to influence and align cross-functional stakeholders.

Preferred Qualifications

• Background with open source software or commercial open source firms.
• Experience in observability products and/or developer tools, either from an internal SRE perspective or serving external clients.
• Strong understanding of infrastructure concepts including Kubernetes, cloud service providers, and virtual machines, with the ability to simplify these ideas for broader audiences.
• Familiarity with AI technologies and tools.

Compensation & Benefits

In Ireland, base salaries for this position range from EUR 104,000 to EUR 124,800, with total compensation varying based on experience and demonstrated skills during the interview process. All employees receive Restricted Stock Units (RSUs), promoting shared ownership in the company’s success. Compensation is adjusted in accordance with applicant location.

Work Culture and Perks

• Fully remote role within a globally distributed and inclusive culture.
• Opportunity to engage in significant projects amidst rapid organizational growth.
• Open communication channels with transparent leadership.
• Support for innovative approaches and autonomy in work.
• Deep roots in open source community values.
• High-trust environment focused on outcomes rather than appearances.
• Clear career progression pathways.
• Welcoming and approachable leadership team.
• Supportive, passionate colleagues.
• In-person onboarding to integrate new hires fully into the team.
• Generous annual leave policy of 30 days, including 3 dedicated company shutdown days to encourage rest and disconnection, with compliance to local laws as applicable.

Equal Opportunity Statement

Grafana Labs is committed to creating an inclusive and diverse workplace where all individuals are welcomed without discrimination based on race, gender, nationality, age, disability, or any protected characteristic under local law.

Additional Information

Grafana Labs may employ AI tools for initial CV matching in recruitment but maintains manual review processes for alignment verification. Candidates' personal data processing complies with privacy standards.