Senior Patient Access Officer

About the Role

We are seeking a dedicated Senior Patient Access Officer to join the Patient Access team at the Lister Hospital Outpatients in London, rotating between 280 Kings Road, 272 Kings Road, and 102 Sydney Street, Chelsea. This position is full-time, requiring 37.5 hours per week from Monday to Friday, with varied shifts scheduled between 7:45am and 8pm, thus flexibility to cover these hours is essential. The role comes with a permanent contract.

In this capacity, you will support the Patient Access Leader in managing and enhancing the quality and responsiveness of the Patient Access Department's services. You’ll play a vital supervisory role, overseeing daily operations and providing clear guidance to colleagues, ensuring the highest standards of patient service are maintained at all times.

Key Responsibilities

• Maintain excellent standards in all administrative duties within the department.
• Ensure the team has the necessary resources and supplies to effectively perform their tasks.
• Verify that patients fulfill HCA eligibility criteria for financial settlement, whether they are sponsored or self-funded.
• Seek guidance from Patient Access Manager or Leaders for complex queries.
• Oversee patient waiting areas to ensure smooth service flow.
• Assist in staff scheduling and rota management to prevent any service gaps.
• Undertake supervisory tasks within the team as needed.
• Support Patient Access Officers with complex issues.
• Step in for the Patient Access Leader when required.

Candidate Requirements

• Proven prior experience in patient access or a similar administrative position is required.
• Demonstrable supervisory experience in comparable roles is also essential.
• Strong numeracy and communication abilities.
• Proficiency with IT systems.
• A good grasp of basic medical terminology.

Employer Overview and Benefits

Founded over 50 years ago by Dr Thomas Frist, HCA has become a leading private healthcare provider in the UK, having invested more than £500 million in the latest technology, treatment methods, and facilities. Working here offers significant opportunities for professional development via internal and external training programs, alongside workplace conditions supporting both mental and physical health.

Benefits include:

• Annual leave of 25 days plus bank holidays, with leave purchasing and selling options.
• Private healthcare insurance covering treatments at leading hospitals.
• A private pension scheme with contributions that increase over time.
• Season ticket loans and Cycle to Work benefits.
• Group life assurance from day one and critical illness cover.
• Enhanced maternity and paternity pay.
• Exclusive corporate discounts including maternity packages at The Portland.
• Flexible health, protection, and lifestyle benefits.
• Retail discounts at over 800 major stores.

Organizational Culture and Values

At HCA UK, exceptional care is grounded in valuing people. The organization celebrates diversity and fosters an environment where individuals feel seen, heard, and supported. This supportive culture translates directly to superior patient care. The core mission is a steadfast commitment to human life improvement, upheld through four foundational values:

• Valuing uniqueness and individuality.
• Promoting kindness and compassion.
• Upholding honesty, integrity, and fairness.
• Fostering loyalty, respect, and dignity among colleagues.

Equal Opportunity and Accommodations

As a Disability Confident employer, HCA UK is committed to inclusivity, offering flexible working arrangements and reasonable accommodations throughout recruitment and employment to support all employees fully.