Senior Onboarding Specialist - Slack at Salesforce

Overview

Salesforce, the leading AI-powered CRM platform, is seeking a Senior Onboarding Specialist for Slack based in Dublin, Ireland. At Salesforce, innovation and core values drive business and customer success through AI and collaborative technology. This role is pivotal in facilitating optimal onboarding experiences for new Slack Premier and Signature clients, laying a foundation for enduring success on Slack and Salesforce platforms.

Role Responsibilities

• Act as the primary trusted advisor and first point of contact during onboarding for strategic Slack customers to ensure smooth transitions and lasting value.
• Lead discovery and kickoff sessions, crafting tailored onboarding plans aligned with customer objectives and ensuring a seamless handover from sales teams.
• Accelerate product adoption by diagnosing usage gaps, highlighting impactful features, and creating customized success pathways for clients.
• Serve as a Slack expert, providing virtual training on key functionalities such as Slackbot, Slack Connect, Workflows, and Salesforce integrations.
• Manage complex or escalated onboarding issues with professionalism, ensuring clarity and timely resolution.
• Support and mentor fellow Onboarding Specialists, sharing insights and best practices to elevate team performance.
• Collaborate closely with Sales, Product, and Engineering teams to relay client feedback and improve onboarding methodologies and tools.
• Contribute to customer success assets including knowledge bases, case studies, and thought leadership content.
• Transform satisfied customers into long-term advocates for Slack.

Candidate Profile

• Possess over 6 years of experience enabling customers to derive business value from technology solutions.
• Proven ability to manage complex customer relationships, confidently engaging stakeholders from operational teams to executives.
• Skilled at independently maintaining executive-level relationships and influencing decision makers.
• Experienced in mentoring or coaching peers and fostering team knowledge exchange.
• Consultative and strategic thinker, adept at uncovering customer business goals and customizing success plans.
• Strong interpersonal skills to create welcoming environments for customers and build rapport easily.
• Comfortable working autonomously in ambiguous contexts and making sound decisions under pressure.
• Eager and quick to learn new software; prior experience with Slack and Salesforce products highly advantageous.
• Certifications as Slack or Salesforce Administrator or Consultant are strongly preferred.
• Prior customer-facing roles in Customer Success, Onboarding, or Customer Support highly relevant.

Desirable Qualifications

• Background in developing conversational AI solutions especially within regulated sectors.
• Experience contributing to process improvements, playbook creation, or internal enablement initiatives.

Workplace & Culture

Joining Salesforce grants you extensive resources and benefits to balance life and maximize your potential, partnering with AI tools designed to amplify your impact. The company is dedicated to fostering equality and inclusiveness in its workforce, maintaining a non-discriminatory environment aligned with global legal standards. Reasonable accommodations are available during recruiting and application processes to support all candidates.