Europe Private Banking COO at Barclays

Overview

This leadership role involves overseeing the Europe Private Banking platform to ensure consistent business performance and operational excellence across Ireland and broader EU markets. The focus includes delivering a secure, efficient operating environment, meeting regulatory requirements, and supporting growth ambitions of the bank.

Key Responsibilities

• Develop and execute the platform strategy to maintain a sustainable business operation supporting long-term expansion.
• Lead adaptation to evolving European regulatory frameworks, legal entity structures, and operating models, ensuring compliance and operational quality.
• Improve client, colleague, and business leader outcomes by optimizing platform efficiency to support front-office service delivery within a regulated environment.
• Enhance governance, controls, and regulatory oversight frameworks to maintain legal entity management and compliance.
• Collaborate with COO communities, governance teams, business leadership, and stakeholders to align on strategic objectives and deliver results.
• Bridge business and technology priorities to enable innovation, capability development, and readiness for future regulatory and market challenges.

Platform Management Accountabilities

• Own end-to-end platform processes, systems, and client journey management including business continuity and service recovery.
• Understand, interpret, and apply local and group regulatory standards.
• Drive platform strategy, championing innovative solutions to improve client experience, banker efficiency, and reduce regulatory risks.
• Use KPIs and data insights to evaluate platform effectiveness and track improvements.
• Manage platform performance reporting and representation in governance forums.
• Engage with internal and external stakeholders including regulators, senior management, client-facing staff, and infrastructure partners.
• Provide coaching and support to enhance delivery quality among colleagues.

Director-Level Expectations

• Lead a large team or sub-function, embedding a high-performance culture aligned with corporate values or act as a deep technical expert on organization-wide projects.
• Influence policy development, manage resources, budgeting, and strategic project consultation.
• Offer expert advice to senior management, influencing business-wide strategic initiatives and decisions.
• Ensure policy compliance and regulatory adherence, escalating issues appropriately.
• Monitor external environment influences including regulatory and advocacy groups to represent the organization's interests.
• Possess comprehensive industry and functional knowledge to advise and deliver solutions in complex scenarios.
• Exercise management authority in significant operational and strategic decisions.
• Serve as a primary contact for key clients and internal counterparts.

Leadership and Values

• Exemplify leadership behaviors: Listen and be authentic; Energize and inspire; Align across the enterprise; Develop others.
• Demonstrate core Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.
• Adopt the Barclays Mindset focused on Empower, Challenge, and Drive.