Senior Manager, GTM Strategy and Operations

About the Role

The Senior Manager for Go-to-Market (GTM) Strategy and Operations is a key strategic position reporting directly to the Chief Revenue Officer (CRO) for Accounts. This role is essential for shaping organizational initiatives impacting Navan's global customer base and account management. It demands a strategic thinker capable of seamlessly handling both high-level executive messaging and in-depth data analysis to maximize client value and revenue.

Key Responsibilities

• Lead large, cross-departmental projects autonomously on behalf of the CRO, ensuring alignment and removing obstacles across teams.
• Design and implement frameworks focused on evaluating and demonstrating business value, supporting account managers in quantifying ROI for complex clients.
• Engage extensively with clients and stakeholders to identify, measure, and monitor critical value drivers and industry benchmarks.
• Collaborate with post-sales leadership to create and implement scalable service offerings that generate additional revenue streams.
• Enhance client engagement procedures, including risk assessment and management of implementations and changes, to maintain account health.
• Analyze complex dashboards, KPIs, and qualitative feedback to generate executive insights that enhance customer journeys and improve Net Revenue Retention.

Required Qualifications

• A minimum of 5 years of professional experience in top-tier management consulting, investment banking, corporate strategy, or high-growth technology companies.
• Advanced proficiency in leveraging artificial intelligence tools to increase productivity and strategic planning efficiency, with continuous self-improvement to stay current with AI advancements.
• Demonstrated experience partnering closely with C-suite executives in environments demanding high ownership.
• Strong capability in interpreting business, financial, and operational data to derive actionable insights.
• Expertise in project management and achieving cross-functional organizational alignment.
• Excellent analytical skills; familiarity with leading SaaS platforms such as Salesforce and ThoughtSpot is advantageous.
• A proven track record of succeeding in ambiguous, fast-paced environments by independently establishing clarity and structure.

Compensation

The anticipated salary range for this role is $123,750 to $215,000 USD annually. Compensation is influenced by factors including primary work location, skills, experience, market conditions, and internal pay equity. Target incentive compensation may apply and is subject to ramping periods and performance exceeding targets.

About Navan

Navan is a Nasdaq-listed, AI-driven global platform simplifying business travel and expense management for frequent travelers. Trusted by over 10,000 companies, Navan offers seamless solutions from flight and hotel bookings to automated expense reconciliation with robust 24/7 support.

Company Culture and Benefits

At Navan, the team represents the competitive advantage. Recognized as a best workplace and a top global software company, the environment encourages autonomy and rapid career growth. Employees benefit from comprehensive healthcare, insurance, wellness resources, retirement savings, equity participation, flexible time off, paid parental leave, and exclusive travel perks. Navan promotes in-office collaboration with a four-day weekly office presence supported by amenities like company lunches and social gatherings.

Equal Opportunity and Accessibility

Navan is committed to equal employment opportunity, making hiring decisions based on merit without discrimination related to protected characteristics. The company complies with disability accommodation laws and provides support to applicants requiring assistance.

Additional Information

• The position is based in New York, NY, and is onsite with a four-day office workweek.
• Confidential projects and executive communications form a core part of the role.
• Navan's recruitment practices include protections against scams and clear communication protocols.