Senior Manager, FX Application Support – Capital Markets Technology

About the Team

The Global Banking and Markets Engineering group is dedicated to supporting Scotiabank’s FX and Capital Markets operations. The FX Application Support unit ensures the reliability, resilience, and continuous enhancement of essential trading and post-trade platforms used worldwide.

Role Overview

As Senior Manager, FX Application Support – Capital Markets Technology, you will oversee all aspects of production support, operational controls, and team leadership for FX systems. The position blends hands-on technical problem solving with strategic management, especially during significant incidents or when overseeing critical risk mitigation efforts. Your focus will be on ensuring platform stability, quality incident response, and robust operational practices.

Key Responsibilities

• Direct, mentor, and lead a team of Application Support Analysts and senior staff serving FX platforms.
• Set performance standards regarding system ownership, escalation processes, readiness for on-call duties, and maintaining high operational standards.
• Drive accountability for incident management, root cause analysis, and effective change implementation.
• Supervise recruitment, onboarding, performance reviews, coaching, and professional growth within the team.
• Establish sustainable coverage models, including global support strategies where required.
• Own overall platform stability, performance, and system availability for key FX applications.
• Take a hands-on role during severe incidents, providing direction and support as incident commander.
• Lead thorough analysis on recurring or high-risk issues to ensure long-term fixes are applied.
• Oversee monitoring and alerting improvements for preemptive problem detection.
• Be the primary technology contact for FX business stakeholders and forge effective partnerships with Trading, Engineering, Infrastructure, and external vendors.
• Ensure robust change management, review & approve releases, and conduct post-implementation assessments to drive continuous improvement.
• Champion automation, improved tooling, failover preparedness, and operational risk reduction initiatives.

Required Qualifications & Experience

• Proven background in managing application support teams within trading or capital markets domains.
• Deep understanding of FX business processes and associated operational risks.
• Demonstrated capability to act as both a personnel leader and a technical expert.
• Strong track record of leading through major incidents and implementing effective remediation.
• Exceptional skills in stakeholder management and clear communication with both technical teams and senior leaders.
• Solid practical knowledge of relational database systems such as Oracle or SQL Server.
• Exposure to distributed system architectures, system integration, and failure mode analysis.
• Experience working with monitoring, observability, automation, and modern platform technologies.

Perks & Benefits

• Commitment to diversity, equity, and inclusion, including resource groups and initiatives supporting a broad range of backgrounds and identities.
• Workplace accommodations to foster an accessible and supportive environment.
• Professional development via e-learning, cross-functional projects, and tuition reimbursement.
• Competitive rewards, including performance bonuses, immediate benefits, and paid time off for vacation, personal, or sick leave.
• Opportunities to engage in community programs, regardless of work location.

Additional Information

• Located in Toronto, Ontario.
• Applicants requiring accessibility accommodations can contact the recruitment team for adjustments throughout the hiring process.
• Only shortlisted candidates will be contacted for interviews.