Senior Keyworker - Kaimahi Matua

Role Overview

Joining Auckland City Mission as a Senior Key Worker within the Supportive Housing team, you will play a crucial leadership role by guiding, mentoring, and training fellow Key Workers. You will also participate in service meetings at the HomeGround facility to ensure coordination and quality of support services.

Job Responsibilities

• Assist Supportive Housing Manager and Team Leader in delivering top-quality services and promoting collaborative, innovative, and professional practices.
• Handle a caseload of whānau residing at HomeGround, overseeing case reviews, client file audits, and health evaluations.
• Employ trauma-informed and harm-reduction strategies to help clients maintain stable tenancies.
• Create and implement improved processes, forms, and practices to enhance Supportive Housing services.
• Keep thorough and confidential records, meet key performance indicators, and ensure client privacy is protected.

Candidate Requirements

• Relevant tertiary education, preferably in social work, mental health, or addictions.
• Demonstrated commitment to Te Tiriti o Waitangi and Auckland City Mission’s core values of Manaakitanga, Atawhai, Rangapū, Mana Tika, and Mana Ōrite.
• Proven experience working with complex client needs such as trauma, mental health, addiction, poverty, and homelessness, alongside managing extensive caseloads.
• Strong initiative and ability to navigate both formal and informal processes effectively.
• Possession of a valid full New Zealand driver’s license.

Experience and knowledge can be acquired through various channels including paid roles, volunteering, community involvement, or leadership within marae, iwi, whānau, or church settings.

About Auckland City Mission

Auckland City Mission – Te Tāpui Atawhai has over a century of dedicated service addressing poverty, homelessness, hunger, and social isolation in Tāmaki Makaurau. The organization provides integrated services in housing, food, health, and recovery, supporting thousands annually. Work is firmly rooted in Te Tiriti o Waitangi and driven by the values of Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite. The Mission supports an environment of hope, collective responsibility, and belief in every individual and warmly invites those who align with its values to join their team.

Additional Information

• Full-time position
• Application deadline: 26 August 2026
• Location: Central Auckland (HomeGround)
• Regular opportunities to engage in cultural activities including weekly Kapa Haka, waiata sessions, and monthly romiromi
• Access to Employee Assistance Programs (EAP) and external supervision
• Generous leave policies including “Mission Leave” for wellbeing, annual leave, sick leave from day one, and tangihanga leave
• Ongoing learning and professional development opportunities
• Staff discounts at Mission Op Shops and Pharmacy, as well as access to affordable fresh produce through the Mission Grocer
• Convenient public transport links and discounted parking available
• Career advancement opportunities within the Mission