Senior Guest Relations Executive - Rooms at Madinat Jumeirah

About Jumeirah

Jumeirah is a renowned global leader in luxury hospitality under Dubai Holding, managing 29 properties across 11 countries in the Middle East, Europe, and Asia. Founded in 1999 with the opening of the iconic Jumeirah Burj Al Arab, the brand is esteemed worldwide for its beachfront resorts, prestigious city hotels, and exclusive residences. Jumeirah is synonymous with warm, generous service and creating unique, meaningful experiences that delight guests globally.

About Madinat Jumeirah

Madinat Jumeirah is a unique beachfront resort along a two-kilometer private coastline, composed of four distinctive hotels offering stunning views of the Arabian Gulf and the Burj Al Arab. The hotels range from contemporary elegance at Jumeirah Al Naseem to the majestic Arabesque style of Jumeirah Al Qasr, plus the serene Jumeirah Mina Al Salam and the secluded Jumeirah Dar Al Masyaf. This destination features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, kids' clubs, and versatile event spaces, all rooted in Arabian luxury hospitality.

About the Role

We are seeking a Senior Guest Relations Executive - Rooms to join the team at Madinat Jumeirah Resort. Key responsibilities include welcoming guests warmly with personalized service, supervising and mentoring the guest relations team to maintain luxury standards and policies, coordinating dining reservations and special requests, managing guest feedback and complex situations with professionalism and care, and nurturing strong relationships with repeat and VIP guests by anticipating their needs.

Candidate Profile

• Diploma or degree in the hospitality sector
• Proficiency in an additional language, preferably Russian
• Solid knowledge of Microsoft Office and Opera Cloud systems
• Experience in an international, culturally diverse work environment demonstrating respect and trust
• Minimum 2 to 3 years of relevant experience, preferably with an international hospitality company

Employee Benefits

• Supportive, inclusive work environment
• Access to training and clear opportunities for career advancement
• Possibility for internal transfers within the global network
• Discounts on food, beverages, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance
• Paid annual leave and return flights from home country
• Performance-based bonuses tailored to role
• Competitive tax-free salary paid in AED