Senior Fraud Investigator

About Volkswagen Financial Services

Volkswagen Financial Services, a fully owned subsidiary of Volkswagen Group, supports mobility for Audi, Ducati, and Volkswagen brands and their dealerships by providing retail leasing, financing, commercial financing for new and used vehicles, and end-of-term vehicle disposition.

Role Overview

The Senior Fraud Investigator position is classified at Career Level 18P and operates fully remotely. Compensation varies according to geography, industry experience, certifications, skills, and qualifications with specified salary ranges for major states.

Compensation Details

• California: $73,200 - $109,800
• Colorado: $66,500 - $86,700
• Washington: $73,200 - $109,800
• New York City and Westchester County, NY: $79,800 - $119,800

Benefits

• Annual performance bonus eligibility
• Healthcare coverage
• 401(k) plan with company match
• Defined contribution retirement program
• Tuition reimbursement
• Company lease car program
• Paid time off

Key Responsibilities

The Senior Fraud Investigator manages fraud detection, investigations, recovery efforts, and organizational awareness to minimize risk and losses at Volkswagen Credit, Inc. (VCI). Key duties include:

• Monitoring fraud alerts from multiple sources and conducting investigations promptly and accurately.
• Leading investigations on large fraud rings spanning multiple dealers and regions, as well as high-balance accounts.
• Reviewing and investigating suspected dealer fraud and operational practices, preparing detailed reports for leadership.
• Coordinating with law enforcement, district attorneys, external legal counsel, and representing VCI in court and legal proceedings.
• Maintaining and auditing fraud-related data and databases, developing and refining fraud detection tools integrated with internal systems.
• Identifying and implementing fraud prevention process enhancements, training internal teams and dealerships to detect and reduce fraudulent activities.
• Collaborating with Canadian operations to support cross-border fraud investigations and recovery.

Qualifications

• Minimum 5 to 7 years of experience in fraud detection or related fields.
• High school diploma required; bachelor's degree preferred.

Required Skills and Expertise

• Strong analytical and conceptual abilities including logical, creative, and strategic thinking.
• Exceptional communication skills, including interpersonal, leadership, presentation, and writing.
• Experience with financial software such as Default Manager, DeFi, Microsoft Outlook, Excel, and PowerPoint.
• Integration skills to unite people, processes, and systems effectively.
• Strong negotiation and influencing capabilities.
• Proficient in problem solving, credit underwriting practices, legal knowledge, and compliance regulations.
• Certified Fraud Examiner (CFE) certification desirable.
• Interpersonal skills for interviewing suspects, gathering evidence, and developing leads.
• Experienced in data mining, information analysis, and documenting investigative findings.
• Ability to collaborate across business units with procedural knowledge to guide and achieve results.
• Self-driven, team-oriented, and goal-focused with leadership, collaboration, negotiation, and diplomacy skills.

Additional Information

Volkswagen Financial Services is an equal opportunity employer encouraging diverse applications and forbids discrimination on legally protected grounds. Employment is contingent upon successful completion of drug testing and participation in E-Verify. This job description serves as a guide and does not guarantee employment or contractual rights.