Senior Director, Revenue Operations

Role overview

This opportunity is being shared on behalf of a partner employer, which will handle applications and all subsequent hiring steps. The hiring company is seeking a Senior Director, Revenue Operations in Canada.

In this senior leadership position, you will build and scale the operational foundation behind a rapidly expanding go-to-market organization. Your work will shape the systems, processes, analytics, and business cadence that support reliable revenue outcomes across Sales, Customer Success, Marketing, and Channel functions. As a strategic partner to executive leadership, you will turn business priorities into operational plans, creating alignment, clarity, and ownership across the revenue engine. You will also manage a Revenue Operations team while improving forecast quality, pipeline visibility, and performance reporting at the leadership level. This role combines strategy, data, and execution, and has a direct impact on company growth decisions. It is well suited to a highly analytical operator who enjoys building scalable infrastructure in a fast-moving environment.

Key accountabilities

• Set and drive the Revenue Operations agenda to enable scalable growth, stronger operational discipline, and more predictable revenue performance across the go-to-market organization.
• Create and sustain operating cadences, governance models, and performance management systems that strengthen visibility, accountability, and execution.
• Oversee forecasting, pipeline oversight, and revenue analytics across business areas, delivering accurate and actionable insights to leadership.
• Work closely with the CRO, CEO, and other executives to support revenue planning, board-level reporting, and strategic decisions.
• Build and improve end-to-end revenue workflows across the customer journey, including lead handling, opportunity management, forecasting, territory design, and retention.
• Own Revenue Systems and Data Governance by partnering with technical teams to enhance Salesforce and the wider revenue technology stack while protecting data quality.
• Lead automation and AI-driven improvements that increase productivity, efficiency, and scalability.
• Hire, coach, and develop a strong Revenue Operations team with clear priorities, expectations, and growth plans.
• Promote consistent use of scalable processes across Sales, Customer Success, Marketing, Channel, and Solutions Engineering teams.
• Prepare executive-ready reporting and insights on core revenue indicators such as pipeline coverage, conversion performance, forecast accuracy, and net revenue retention.

Requirements

• More than 6 years of experience in Revenue Operations, Sales Operations, or Business Operations within a high-growth B2B SaaS environment.
• At least 2 years of experience managing and developing high-performing teams.
• Strong command of forecasting, pipeline management, revenue analytics, and executive-level reporting.
• Demonstrated ability to work with executive leadership and shape strategic revenue decisions.
• Solid understanding of go-to-market functions, including Sales, Customer Success, Marketing, Channel, and Solutions Engineering.
• Experience creating and scaling revenue processes that improve predictability, efficiency, and user adoption.
• Strong technical understanding of Salesforce and modern revenue technology stacks, including data architecture and governance.
• Highly analytical approach with the ability to convert complex data into clear business recommendations.
• Experience using AI and automation tools to improve operational efficiency and decision-making.
• Excellent communication skills and strong executive presence, with the ability to present insights and challenge assumptions at senior levels.
• Strong problem-solving ability, including identifying risks, diagnosing issues, and implementing practical solutions.
• Comfort working in fast-paced, high-growth environments that require adaptability and structured execution.

Benefits

• Competitive overall compensation, including base pay and a performance-based bonus, with OTE structure where applicable.
• Equity participation in a high-growth business.
• Comprehensive medical and dental coverage starting immediately.
• Health spending account for additional wellness-related expenses.
• Remote-first flexibility with autonomy in how work is organized.
• Monthly wellness reimbursement for fitness, mental health, or personal well-being.
• Paid time off and flexible vacation arrangements.
• Career growth tied to impact, ownership, and performance.
• Open, collaborative culture built on trust and accountability.
• Exposure to executive leadership and influence over company growth strategy.
• Inclusive environment focused on diversity, equity, and belonging.

Additional information

The hiring process is supported by an AI-powered matching system that reviews applications against the role’s core requirements, identifies strong-fit candidates, and forwards a shortlist to the employer. The final hiring decision and next steps are handled by the company’s internal team.

Applicants should also note that personal data may be processed to assess candidacy and shared with the hiring employer in line with applicable data protection laws, including GDPR, based on legitimate interest and pre-contractual steps. Applicants may request access, correction, deletion, or objection to processing at any time.

The recruitment process may also involve AI tools to assist with resume review, application analysis, response assessment, and consistency checks. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people.