Senior Vice President of Operations - Core Division

Overview

Our client, a leading private equity-backed firm in the U.S. appraisal management sector, has experienced consistent growth for over two decades. Following a strategic leadership expansion in 2021, they embarked on a multi-year initiative to accelerate expansion, broaden product offerings, and consolidate market share. They have acquired eight complementary businesses in the past three years and have become the second largest appraisal management company in the country. Operating from seven offices across 25 states, they leverage cutting-edge technology, a vast network of valuation service providers, and a dedicated expert workforce to provide comprehensive appraisal and collateral valuation solutions to mortgage lenders, servicers, and investors nationwide.

This role is primarily based onsite in Orange, California or Lenexa, Kansas; however, exceptional candidates from other regions with direct flights to these metro areas and willingness to travel frequently may also be considered.

Role and Responsibilities

The Senior Vice President (SVP) of Operations will take a pivotal leadership position at both the Division and corporate levels, reporting directly to the Division President and collaborating closely with the COO and CEO. This influential role involves overseeing the core division’s integration and management alongside its acquired brands, focusing on a collaborative, adaptable, and customer-centric operational structure.

• Lead and oversee five departmental teams involved in valuations, order assignments, and customer service, spanning two offices.
• Create, monitor, and respond to operational and financial KPIs and dashboards that provide comprehensive performance visibility and foster data-driven decision-making.
• Design and continuously enhance scalable operational workflows, processes, and organizational frameworks that embody industry best practices in appraisal management and mortgage settlement services.
• Recruit, onboard, train, and manage high-performing teams with emphasis on performance management and career development.
• Partner with network management to maintain superior vendor selection, credentialing, performance management, capacity planning, and continuous process improvement to meet service and compliance needs.
• Collaborate with business development and client relations leadership to support client onboarding, retention, service-level agreements, and escalation protocols.
• Work with technology and product teams to assess and optimize workflow management systems, automation tools, and platforms to enhance operational efficiency and quality.
• Identify opportunities to reduce costs, improve margins, manage operational budgets, and contribute to financial planning.
• Coordinate with compliance, appraisal operations, and quality control teams to ensure technical training and empower resolution of complex valuation challenges involving customers, borrowers, appraisers, and regulators.
• Represent operations leadership in cross-functional initiatives, strategic planning, and integration projects related to acquisitions and new product launches.

Required Skills and Qualifications

• Bachelor’s degree is a minimum educational requirement.
• Preferred candidates hold Lean Six Sigma certification or have undergone relevant training.
• A minimum of 10 years of progressive leadership experience in appraisal management, mortgage settlement services, or adjacent tech-enabled mortgage data/service sectors.
• At least 3 years in a Director or VP capacity, managing multiple operational functions such as vendor management, transaction processing, customer service, or quality control within a high-volume service environment.
• Proven ability to develop, manage, and leverage operational and financial KPIs and dashboards for effective performance management.
• Demonstrated expertise in optimizing operational processes and workflows achieving tangible efficiency and quality improvements.
• Exceptional collaboration and leadership skills partnering across departments including sales, finance, technology, and strategy to align operational execution with company goals.
• Familiarity with appraisal management software or equivalent workflow automation platforms.
• Strong analytical, problem-solving, communication, and organizational skills.
• Experience thriving in a high-growth, private equity-backed company environment with the capacity to prioritize effectively and deliver results under deadlines.
• Advanced proficiency in Google Suite and Microsoft Office, with particularly strong skills in spreadsheets (Excel or Google Sheets).

Compensation and Benefits

This executive role offers a competitive salary paired with a performance-driven annual bonus. Benefits include comprehensive medical and dental insurance, a 401(k) retirement plan, paid holidays, and generous paid time off, reflecting the seniority and responsibilities of this leadership position.