Senior Director, Brand & Communications

Role Overview

CallMiner is looking for a seasoned senior leader to shape and expand its brand, communications, and market presence on a global scale. In this position, you will influence how the company is seen by customers, prospects, analysts, media, employees, and the wider industry.

The role calls for a strategic communicator with more than 10 years of experience in fast-growing B2B technology or SaaS companies, ideally with exposure to both agency and in-house environments. You should bring strong depth in public relations, analyst relations, executive visibility, brand positioning, and content development, along with a track record of linking communication programs to business growth goals. This is a leadership position that combines executive-level strategy with direct execution, including messaging, content creation, relationship management, and ownership of high-priority initiatives.

This is a cross-functional role that works closely with product marketing, demand generation, sales, customer success, product teams, executive leadership, and external partners to build awareness, credibility, thought leadership, and commercial impact.

Location

Boston, MA is preferred, though remote work is supported.

Brand Strategy

• Create and run a unified brand plan that supports corporate goals, positioning, and go-to-market priorities.
• Maintain clear and consistent brand storytelling across all external communications and channels.
• Protect brand consistency across campaigns, assets, digital experiences, events, and corporate messaging.
• Guide how the brand evolves across internal and external company initiatives.
• Work with creative partners and outside vendors to deliver strong and coherent brand experiences.

Public Relations and Corporate Communications

• Own the company’s public relations strategy from planning through execution.
• Manage external PR agency relationships and measure their performance.
• Partner internally to surface and promote strong stories about the company, customers, products, and industry trends.
• Oversee the creation of press releases, corporate updates, executive communications, blog content, and external messaging.
• Lead executive thought leadership efforts, including bylines, blogs, social media, and media interviews.
• Direct the strategy for corporate and product award entries.
• Shape social media direction so it supports broader brand and communications goals.

Analyst Relations

• Collaborate with Product Marketing and Product teams to build and implement the analyst relations plan.
• Develop and sustain relationships with important analysts at firms such as Gartner, Forrester, IDC, DMG, and others.
• Coordinate analyst briefings, responses to inquiries, and participation in key market reports and evaluations.
• Track analyst research, market shifts, and competitor positioning to find opportunities for visibility and influence.

Content and Thought Leadership

• Lead the editorial direction and content roadmap so it supports business priorities and go-to-market efforts.
• Oversee development of high-value thought leadership and educational content, with help from an external freelancer, including blogs, whitepapers, case studies, and executive material.
• Work with internal experts and external contributors to produce content that drives awareness and supports pipeline creation.
• Keep themes and messaging aligned across marketing channels and programs.
• Partner with demand generation and field marketing teams on integrated campaigns and sponsored content initiatives.

Qualifications

• More than 10 years of experience in brand marketing, corporate communications, public relations, or a related function within B2B technology or SaaS organizations.
• Background in both agency and in-house settings is strongly preferred.
• Proven ability to lead integrated brand and communications programs that create measurable business results.
• Strong experience in media relations and analyst relations.
• Excellent storytelling, writing, editing, and executive communication skills.
• Experience working with agencies, freelancers, and cross-functional teams.
• Ability to balance strategic leadership with hands-on execution.
• Strong understanding of enterprise technology markets and go-to-market organizations.
• Bachelor’s degree in Marketing, Communications, Journalism, Public Relations, or a related discipline is preferred.

About CallMiner

CallMiner is a global leader in AI-powered conversation intelligence and customer experience automation. Its platform analyzes 100% of omnichannel customer interactions to help organizations improve customer experience, strengthen agent performance, and scale automation. Using advanced AI, analytics, and real-time conversation intelligence, the company helps businesses uncover customer needs, streamline processes, and automate workflows. The outcome is better customer satisfaction, lower operational costs, and faster decisions backed by data. CallMiner serves leading organizations across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality.

The company’s values, including customer focus, radical candor, teamwork, and transparency, shape its culture. CallMiner is committed to building an inclusive and equitable workplace where people feel accepted, valued, and understood. It has also been recognized as a top workplace, including Boston Globe Top Place to Work.

Benefits and Perks

CallMiner offers a comprehensive and flexible benefits package designed to support work-life balance and meet the needs of individuals and families. Benefits include medical, dental, and vision coverage; life and disability insurance; fitness and tuition reimbursement; 401(k) matching; generous paid time off with an annual volunteer day; paid maternity and parental leave; and additional offerings.

Equal Opportunity Statement

CallMiner is an equal opportunity employer and does not discriminate based on actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local law.