Senior Customer Success Manager - Talent Solutions (6-Month Fixed Term Contract)

About the Role

Join a global leader committed to creating economic opportunities for the workforce worldwide. This position within the Talent Solutions team focuses on making our products indispensable to clients' talent sourcing strategies. We value trust, inclusivity, and a vibrant culture to help every employee flourish.

The role is hybrid, combining remote work from home and in-office presence based on team requirements.

Key Responsibilities

• Formulate strategic plans for your territory to identify risks related to customer churn and opportunities for expansion.
• Collaborate with Corporate Enterprise sales teams on assigned accounts, nurturing client relationships and developing success plans to enhance product adoption.
• Analyze account usage data to develop tactics that boost product engagement and value.
• Act as a trusted consultant to important customer contacts and executives to maximize product usage and business impact.
• Lead quarterly success review meetings and contribute to value review discussions as needed.
• Create educational strategies targeting clients with low usage to promote learning resources and optimize product utilization.
• Stay well-versed with LinkedIn’s product offerings and industry trends to guide clients effectively through changes and enhancements.
• Work alongside various internal teams to enhance client solutions and increase the value derived from our products.
• Ensure timely and precise documentation of all client interactions within system tools.
• Promptly escalate client issues to relevant departments and leadership when necessary.

Required Qualifications

• Over six years of experience in customer success, consultancy, product adoption, change management, account management, customer training, or business transformation roles.

Preferred Experience

• Proven track record managing projects from their initial discovery and design phases through to full execution.
• Experience influencing large-scale recruitment and talent strategy transformations leveraging technology and project management expertise.
• Strong analytical skills to derive actionable insights from data.
• Excellent verbal and written communication skills paired with technical proficiency.
• Experience with change management initiatives is an advantage.
• Familiarity with webinar platforms and CRM systems like Microsoft Dynamics or Salesforce is highly valued.

Additional Information

This employer provides extensive information on data privacy and candidate rights, accessible through their official portals to ensure compliance and transparency regarding personal data management and employment rights.