- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants must be located in Melbourne, Sydney, or elsewhere in New South Wales, Australia. Visa sponsorship is not available for this role.
- Resume
- Required to apply
Job description
About Branch
Branch is a leading mobile SaaS provider that empowers growth teams by delivering seamless link-based experiences and actionable insights from clicks to conversions. Trusted by major brands such as Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, Branch integrates AI-enhanced attribution to optimize ROI, minimize wasted expenditure, and unify attribution across platforms. Our culture promotes accountability, collaboration, rapid learning, and impactful contributions within a supportive environment focused on team health, wealth, and growth.
Role Overview
Branch is seeking a highly motivated Senior Customer Success Manager to join our team in the ANZ region supporting clients from Melbourne or Sydney. This position entails acting as a trusted advisor for customers, driving platform adoption, consumption growth, and retention through strategic engagement and exceptional customer advocacy.
Key Responsibilities
- Manage the full customer lifecycle by developing and executing strategies to boost usage, adoption, and expansion within accounts.
- Become an expert in the Branch platform to cultivate advisory relationships and proactively provide innovative, value-driven solutions.
- Coordinate closely with Sales, Support, Product, and Engineering teams to strategize success plans, conduct quarterly and executive business reviews, and ensure follow-through on support tickets and feature requests.
- Serve as the primary liaison between customers and Branch, managing expectations, addressing gaps, and facilitating user enablement.
- Create engaging demos, tailored presentations, and business value documentation.
- Identify and solve business challenges while assisting with technical issue resolution.
- Drive rapid adoption, sustain customer engagement, and spearhead value creation efforts.
Candidate Profile
- Minimum 5 years of relevant experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, or related client-facing roles.
- Strong client management capabilities, proactive problem-solving, accountability, and ability to lead projects and collaborate with global teams.
- Experience working with customers on cloud-based SaaS platforms.
- Capacity to analyze business needs and customer interactions, anticipating and guiding adoption of value-based use cases.
- Competence in managing customer expectations and communications throughout the lifecycle.
- Entrepreneurial mindset with adaptability to new productivity and CRM tools (e.g., Asana, Salesforce).
- Familiarity with data analytics tools such as Looker, Tableau, and Google Analytics, and productivity software like JIRA, Asana, Notion, and Catalyst.
Additional Information
This role is fully remote but limited to candidates based in Melbourne, Sydney, or elsewhere in NSW, Australia. It does not offer visa sponsorship. Compensation stated is base salary exclusive of equity options available for eligible employees. Branch provides a comprehensive benefits package including wellness programs, paid time off, and retirement planning. We are committed to equal opportunity employment and fostering an inclusive workplace culture that values diversity and belonging.
Privacy Notice
Applicants should be aware that Branch collects and uses application data according to our HR Privacy Policy for recruitment and employment purposes.