Senior Customer Success Manager

About the Role

Saviynt is looking for an experienced Senior Customer Success Manager in Singapore to strengthen customer loyalty and accelerate adoption of its identity security platform and related services. The role is centered on aligning Saviynt’s solutions with customer business goals, acting as a dependable advisor, and helping customers realize measurable value from their investment.

Saviynt provides an AI-driven identity platform that oversees human and non-human access across applications, data, and business processes. The company supports organizations in protecting digital assets, improving efficiency, and reducing compliance costs, while enabling safer adoption of AI. Its solutions are used by leading global brands, Fortune 500 companies, and government organizations.

What You’ll Do

• Own the relationship for assigned customers and serve as their main point of contact and champion.
• Work closely with Sales to ensure a smooth customer journey from orientation through launch.
• Build trusted relationships with stakeholders, including senior and C-level leaders.
• Understand each customer’s identity and access governance environment, business pain points, and solution needs, then recommend how Saviynt can help.
• Strengthen customer adoption and ensure customers achieve the intended business outcomes from their Saviynt investment.
• Coordinate with internal teams such as Product Development and Support so that product direction and support efforts stay aligned with customer priorities.
• Bring customer feedback into internal decision-making and prioritization discussions.
• Prepare customers for major milestones such as go-lives and new releases to keep transitions stable and low-risk.
• Create and maintain success plans for customers in your portfolio with clear goals and action steps.
• Track customer success metrics, run regular business reviews, and take corrective action when progress needs improvement.
• Review usage patterns and trends, then recommend proactive actions based on risks or changing needs.
• Plan and deliver customer education on new capabilities and releases to support adoption.
• Monitor the renewal pipeline, identify accounts that may be at risk, and work to secure timely renewals.
• Support transformation and process-improvement initiatives that enhance the customer engagement model and internal efficiency.

What You Bring

• Practical experience and solid knowledge of Identity and Access Management; cybersecurity or compliance exposure is a strong advantage.
• A proactive, hands-on, solutions-first mindset.
• Prior experience in Customer Success or Application Portfolio Management within a SaaS company is preferred.
• Working knowledge of IAM and the wider security domain.
• Good understanding of cloud systems, on-premise environments, and how they integrate with cloud services.
• Experience consulting on and implementing IT systems, especially cloud or identity-management solutions.
• Awareness of security and compliance standards and requirements.
• Ability to stay hands-on and contribute directly to troubleshooting and customer support.
• Strong communication skills with the ability to track issues, manage triage, and remain effective in critical situations.
• A collaborative team approach and a commitment to shared problem-solving.
• Experience with process improvement, decision-making, process management, planning, information analysis, standards development, and service excellence.
• Forward-looking mindset with the ability to anticipate issues before they escalate.
• Willingness to travel up to 20% for on-site customer engagement.

Additional Information

Where required for the role, onboarding includes security and privacy literacy training, followed by annual refreshers. You will also be expected to review, understand, and comply with applicable Information Security and Privacy Policies and Procedures.

The company may use artificial intelligence tools during hiring to help review applications, analyze resumes, assess responses, and flag possible inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people. Applicants may contact the company for more information about how their data is processed.