Senior Commercial Account Executive - New Zealand

About the Role

Become part of Zendesk's mission to deliver outstanding service to every individual worldwide. We are rapidly advancing by developing AI-first solutions, emphasizing the belief that every customer interaction is a chance to create a meaningful human connection.

We are looking for a high-achieving Commercial Account Executive with proven success in B2B SaaS sales who is passionate about cutting-edge AI innovations. This position focuses on extending Zendesk's presence within New Zealand's mid-market commercial segment by acquiring new clients and growing current partnerships through the introduction of AI-powered customer experience solutions.

Key Responsibilities

• Drive revenue growth by securing new business accounts and implementing strategies to engage key mid-market prospects.
• Act as a trusted consultant, showcasing AI-enhanced customer service tools and communicating the business benefits of automation, generative AI, and intelligent workflows to decision-makers.
• Identify and pursue opportunities to expand Zendesk's offerings within existing customers through cross-selling and upselling.
• Manage complex sales processes involving multiple stakeholders, including demonstrations and proof-of-concept trials, to secure durable partnerships.
• Develop and execute territory plans to increase market share and consistently produce a strong sales pipeline that meets and exceeds revenue goals.
• Build credible, consultative relationships with senior executives such as VPs and C-level leaders to align Zendesk solutions with key business objectives.
• Leverage sales data, product usage insights, and customer intent metrics to refine prospecting efforts and improve win rates.
• Collaborate closely with Solutions Engineers, Marketing, Customer Success, and leadership teams to optimize sales strategies and deliver superior customer results.
• Maintain accurate sales forecasts within Salesforce and communicate progress effectively to sales management.

Qualifications & Requirements

• Bachelor's degree or equivalent experience with 5 to 8+ years in B2B SaaS sales demonstrating consistent overachievement of sales targets.
• Proven ability to manage complex, multi-stakeholder sales cycles within the mid-market sector.
• Strong enthusiasm for AI-driven SaaS and customer experience innovation, with the capability to clearly explain AI's value proposition to business leaders without technical backgrounds.
• Consistent history of meeting or surpassing quotas (achieved in at least two of the last three years); honors such as President’s Club membership or top-performer recognition are advantageous.
• Excellent negotiation, presentation, and closing skills, with experience engaging at the executive leadership level.
• Demonstrated experience in crafting and implementing territory sales plans, handling multi-month sales cycles, and leading consultative selling approaches.
• Familiarity with contemporary sales platforms like Salesforce, Outreach, Clari, Seismic, and Looker.
• Entrepreneurial mindset coupled with a collaborative approach and commitment to ongoing personal and professional development.
• Willingness to travel as required to customer locations.

Additional Information

Zendesk aims to bring calm to the dynamic environment of customer service, powering billions of interactions globally. We support an inclusive and fulfilling work environment, offering a hybrid work model that blends in-person collaboration at Zendesk offices with flexible remote work.

Applicants should be aware that artificial intelligence or automated decision-making tools may be utilized during the application review process, adhering to company policy and relevant laws.

As an Equal Opportunity Employer, Zendesk welcomes applications from all individuals regardless of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, disability, military or veteran status, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities or disabled veterans during the recruitment process upon request.