Senior Business Manager

Role overview

This position sits within Customers & Products and the Retail Group. The Senior Business Manager oversees a portfolio of around 50 to 60 sites and reports to the Retail & Convenience Senior Manager for New Zealand. The role is responsible for the capability and performance of a team of Business Managers, who lead Store Managers across assigned regions. Core accountability spans safety, people leadership, compliance, commercial delivery, and brand performance.

Key responsibilities

• Lead safety and compliance activity across the network, including senior-level incident investigations and recommendations for the Customer team.
• Deliver regional P&L outcomes by meeting sales margin and EBITDA targets.
• Build the capability of Business Managers and Store Managers so they can perform effectively in their roles.
• Work with the Senior Manager Retail & Convenience to create the region’s people plan.
• Design and support operational strategies that align with and advance wider retail objectives.
• Help shape regional structures that improve both people outcomes and commercial performance.
• Act as a senior operations leader for the New Zealand retail business, offering guidance on safety, engagement, and commercial execution.
• Handle escalated employment and disciplinary matters for senior site roles when needed.
• Carry out operations-related projects as required.

Experience and qualification requirements

• Proven ability to lead directly and indirectly, with a history of delivering results by coaching and developing teams.
• Strong financial understanding, including the ability to review financial statements and performance dashboards such as P&L and KPIs, then turn insights into operational action plans.
• Confident presentation and negotiation skills.
• Comfort using digital workplace tools, including Microsoft Office applications.
• Background in senior retail or FMCG operations management.
• Willingness to travel regularly throughout New Zealand.
• Advanced working knowledge of Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint.

Benefits and environment

• Inclusive culture that values diverse teams, shared success, community contribution, and an enjoyable work environment.
• Opportunity to participate in social communities and internal networks.
• Access to learning and development opportunities to support career growth.
• Life and health insurance, plus a medical care package.
• Additional employee benefits beyond those listed above.

Equal opportunity and hiring conditions

The employer is committed to equal opportunity and diversity. Hiring decisions are made without discrimination based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodation can be provided for candidates with disabilities during the application or interview process, and to support core job functions and employment-related benefits. Applicants who need adjustments are encouraged to get in touch.

Depending on the role and local policy, employment may be subject to pre-placement drug screening, a medical review of physical fitness, and background checks.

Travel and relocation

This role requires up to 50% travel. Relocation assistance is not available.

Work arrangement

This is a hybrid position combining office and remote work.