Senior Brand Experience Manager

About Lost Studios

Lost Studios is a pioneering entertainment company that partners with celebrity creators to build new ventures. Combining strategic insight, funding, and creativity, Lost transforms its talent’s audiences into dynamic brands, engaging content, in-person experiences, and associated businesses.

Role Overview

We are seeking an experienced Senior Brand Experience Manager to oversee talent-led brand partnership campaigns across platforms including YouTube, social media, personal endorsements, and membership programs, serving both Australian and international clients. This position involves managing client relationships throughout campaigns, coordinating with content teams and talent to ensure brand compliance, handling incoming campaign inquiries, and acting as the liaison between content and sales teams. Operating within a startup environment, you will collaborate closely with the Head of Commercial to develop and optimize delivery procedures tailored for diverse markets.

Key Responsibilities

• Manage the full lifecycle of talent-led partnership campaigns from post-sale transition to final reporting.
• Simultaneously handle multiple campaigns across YouTube, social media, endorsements, and memberships.
• Ensure all campaigns adhere to timelines and briefs, proactively identifying and resolving potential issues mindful of time zones and market differences.
• Contribute creative and strategic input to enhance campaign concepts beyond basic execution.
• Serve as the daily contact for brand and agency clients, managing communications and expectations for local and global stakeholders.
• Build and maintain trusted client relationships that facilitate contract renewals and future business opportunities.
• Convert client requirements into precise briefs for content and talent teams, ensuring accurate representation of brand guidelines and messaging.
• Review and approve content outputs, directing feedback and approvals prior to client release or public launch.
• Evaluate incoming campaign inquiries, qualifying and directing them appropriately.
• Support pre-sale idea development and request-for-proposal responses with sales, creative, and talent teams.
• Assist in tracking talent availability and campaign pipelines across teams.
• Produce post-campaign reports analyzing performance against key performance indicators and client goals.
• Collaborate with the Head of Commercial to create and refine scalable delivery processes and templates across markets.
• Ensure that client experiences meet Lost Studios’ high standards for quality and service.

Requirements

• Minimum of five years’ experience in client services, account management, or campaign delivery within media, digital media, influencer marketing, or related industries.
• Proven ability to work with both domestic and international clients, managing communications across multiple time zones.
• Sound knowledge of the creator economy, social media platforms (especially YouTube), and branded content workings across various markets.
• Exceptional verbal and written communication skills, capable of clearly briefing teams and managing diverse client conversations, including complex challenges.
• Strong organizational skills to effectively manage multiple projects and stakeholders without compromising quality.
• Creative and strategic thinking to recognize innovative campaign possibilities and articulate them clearly.
• A collaborative approach suited to cross-functional teamwork.
• Adaptability to thrive in a fast-paced startup environment and embrace ongoing change.

How to Apply

Interested candidates should send a CV and cover letter detailing significant brand campaigns managed, talent collaborations, and experience with YouTube or creator partnerships to the Head of Commercial, Leilani Vakaahi, via email.