Senior Air Operations Agent - Time Critical (16:00 to 00:00)

Overview

Crane Worldwide Logistics is a global leader in supply chain services, operating in over 130 locations across 30 countries. The Senior Air Operations Agent in the Time Critical team plays a vital role in managing shipment documentation, routing, rate negotiations, and customer service for ground and air freight movements.

Key Responsibilities

• Prepare and review documents such as airline bills, motor carrier bills of lading, export/import declarations, and trade compliance paperwork.
• Maintain precise records adhering to corporate standards and regulatory mandates.
• Choose the most efficient transportation mode for U.S. and Canadian cross-border shipments, balancing cost and service quality.
• Negotiate competitive rates and establish service agreements with carriers including UPS, DHL, FedEx, and freight forwarders.
• Monitor carrier performance and recommend partnerships that optimize cost and reliability.
• Coordinate with customs brokers to ensure timely shipment clearance and resolve brokerage issues.
• Support sales teams by providing accurate freight quotes and identifying cost-effective shipping solutions.
• Audit freight bills for accuracy and resolve discrepancies with carriers to control expenses.
• Serve as primary contact for clients regarding shipment statuses, resolving complaints and ensuring customer satisfaction.
• Develop and nurture strong relationships with internal teams and external partners to enhance customer loyalty.
• Contribute to special projects and continuous improvement initiatives as assigned by management.

Skills and Competencies

• Strong verbal and written communication skills paired with active listening and problem-solving capabilities.
• Able to thrive under pressure and manage multiple priorities in a fast-paced setting.
• Detail-oriented with robust analytical skills.
• Proficiency with Transportation Management Systems, ERP software, and Microsoft Office tools.
• Client-focused attitude with a track record of delivering superior service.
• Quick learning aptitude with excellent recall of operational processes, rates, and carrier policies.

Qualifications and Experience

• At least three years of experience in freight operations, logistics, or a related environment.
• Minimum two years’ hands-on experience working with motor carriers, freight forwarders, or express couriers.
• High school diploma or GED required; bachelor's degree in business, supply chain, or logistics preferred.

Recruitment Policy

Crane Worldwide Logistics conducts all hiring internally and does not accept unsolicited resumes from recruitment agencies or third parties. Any recruitment assistance is engaged via formal agreements only. Unsolicited agency submissions will be considered direct applications without liability for fees. Compliance with this policy is appreciated.