Schemes Support Officer (2-Year Contract)

Job Overview

The Schemes Support Officer is responsible for handling application processing and administrative functions related to various disability support schemes. This role ensures efficient delivery of subsidies, disability validation, and access to resources designed to empower individuals with disabilities and their caregivers.

Key Responsibilities

• Join an integrated administration and processing team supporting persons with disabilities in their application procedures.
• Deliver customer service and provide guidance to caregivers, individuals with disabilities, stakeholders, and the public.
• Manage scheme administration including processing and evaluating applications for disability support schemes and services.
• Ensure smooth daily operations of assigned schemes while monitoring operational performance indicators.
• Coordinate escalation processes to address and resolve any arising issues.
• Respond to phone and email inquiries related to the assigned schemes.
• Assist in document management including filing, sorting, and archiving.
• Analyze data and prepare regular and ad-hoc reports for management review.
• Perform additional duties as assigned.
• Support project management tasks including planning and implementing initiatives to enhance capabilities within the disability sector through partnerships with social service agencies, government bodies, and private/public sectors, aiming to improve productivity and service delivery.
• Engage and coordinate with both internal and external stakeholders to secure partnerships and support.
• Identify and scope productivity projects by conducting environmental scans, feedback gathering, visitations, and research to understand sector challenges and gaps.

Qualifications and Skills

• Possess a diploma or degree in any discipline with at least one year of relevant work experience.
• Proficient in MS Office tools such as Word and Excel.
• Demonstrate strong verbal and written communication abilities with excellent interpersonal skills to foster relationships at all levels.
• Exhibit energetic enthusiasm coupled with a strong client service orientation.
• Possess strong analytical and problem-solving capabilities, focused on achieving output goals and capable of adapting delivery approaches to meet deadlines and client requirements.
• Capable of managing multiple projects simultaneously, displaying excellent project management under pressure within a dynamic environment.
• Highly organized, detail-oriented, and able to manage competing priorities within set timeframes.
• A collaborative team player who willingly shares knowledge and proactively supports colleagues.