Scaled Customer Success Manager - French

About Us

We are Notion, a collaborative AI workspace where individuals, teams, and agents work seamlessly together. We integrate knowledge, projects, meetings, and AI tools into a single platform, making work more efficient, clear, and less fragmented. Millions of users, from solo professionals to large enterprises, rely on Notion to manage their work.

Our team members, known as Notinos, embody the future of work by focusing on craftsmanship, creating enduring solutions, and reinforcing the human element in great work. Rather than simply launching new features, we strive to set the benchmark for collaboration in the AI era, enhancing workflows and automating routine tasks to give customers more time for meaningful work.

Role Overview

• Manage a broad portfolio of clients across the EMEA region.
• Facilitate customer onboarding and growth through personalized Notion consultations, training sessions, and support programs.
• Develop and execute large-scale outreach initiatives targeting key customer contacts to drive adoption.
• Collaborate closely with sales teams to promote effective use of Notion.
• Function as the internal product advocate to optimize customers’ workflows and maximize their return on investment in Notion.
• Identify strategic customers to foster engagement, improve monthly active users, and encourage seat expansions.
• Proactively reach out to customers not fully leveraging Notion to create tailored action plans for success.
• Provide insights and contribute to shaping the company’s overall growth strategies.

Expected Outcomes

• Increase adoption and expansion of a beloved product used by global corporations and individuals alike.
• Help establish the foundation of Customer Success at Notion by defining effective sales-assisted processes as an early team member.
• Serve as a trusted advisor and product expert through hosting onboarding, training, and collaborative sessions.
• Provide valuable customer feedback to inform product development and improvements.
• Enhance your own expertise by engaging in challenging and impactful work within a rapidly growing company.

Required Qualifications

• At least three years of experience at a rapidly growing software company.
• Proven track record of achievement in Customer Success or Account Management roles.
• Fluent proficiency in French.
• Experience handling a large volume of client accounts.
• Strong intrinsic drive to excel individually and as part of a team.
• A growth mindset with enthusiasm for contributing to an emerging team.
• Passion for helping others succeed and grow through partnership.
• Ability to adapt quickly to evolving business environments and industry dynamics.
• Enjoyment in building new relationships and resolving business challenges.
• Curiosity and willingness to utilize AI tools to enhance productivity, even without deep AI expertise.

Preferred Skills

• Experience creating Customer Success playbooks or processes.
• Background in scaled program management or managing outreach campaigns.
• Familiarity with using Notion.
• Interest in data and insights, with experience using Salesforce and Gainsight.
• History of being an early hire in a fast-growing startup.
• Strong technical capabilities.

Compensation and Equal Opportunity

We offer competitively structured cash compensation, equity, and benefits packages. The total on-target earnings for this position are estimated between €89,000 and €100,000 annually, depending on location, role complexity, experience, and qualifications.

Notion is committed to diversity, equity, and inclusion, providing equal employment opportunities without discrimination. We welcome applications from candidates of diverse backgrounds and provide reasonable accommodations during the hiring process when needed.

Our Approach to AI

While not all roles require deep AI knowledge, we encourage all employees to embrace intellectual curiosity around AI, using it as a collaborative tool to improve work quality and efficiency.