Sales Relationship Manager - Housing Loan Business

About the Team

The Home Loans division at Navi is dedicated to simplifying customers' access to housing finance by delivering fast, transparent services. This team collaborates closely with customers, builders, and internal departments to ensure hassle-free loan application through to disbursal. Their commitment lies in providing outstanding customer experiences while maintaining compliance and efficient coordination.

Role Overview

As a Sales Relationship Manager, you will be the primary contact helping customers transition from initial interest to receiving their home loan seamlessly through Navi's digital platform. Your daily tasks involve engaging customers with clear, straightforward explanations, addressing their inquiries promptly, and facilitating a smooth home loan process, contributing significantly to customer satisfaction and timely loan processing.

Key Duties

• Drive sales conversions by proactively reaching out and encouraging customers to complete their loan process.
• Manage all assigned leads diligently by logging, updating, and following up within the CRM until all queries are resolved.
• Establish trust by actively listening, providing quick solutions, and effectively communicating Navi's value proposition.
• Coordinate with various internal teams to guarantee efficient service and loan processing.
• Identify and communicate customer feedback and gaps in products or processes to aid ongoing improvements.
• Consistently achieve or surpass the set targets related to sales performance, quality, productivity, and compliance standards.

Candidate Profile

• Educational qualification: Graduate in any field.
• Experience: Between 1 to 3 years in high-volume telesales or inside sales roles.
• Language proficiency: Fluent in English and either Kannada or Telugu, with a working knowledge of Hindi; Tamil proficiency is an advantage.
• Proven skill in influencing B2C customers and achieving sales targets.
• Excellent communication skills characterized by clear phone etiquette, active listening, and effective handling of objections.
• Familiarity with CRM tools, calling software, and basic chat/email applications.
• A customer-centric and ethical approach, attentive to detail, committed to delivering high-quality service throughout the customer experience.

Company Culture

Navi fosters a vibrant work environment where ambition aligns with opportunity and innovative ideas create impactful results. Employees are entrusted with significant ownership from the start, promoting problem-solving and high standards of execution. The workplace thrives on speed, teamwork, and craftsmanship, emphasizing continual learning, growth, and shared success. Guided by the Navi OS principles, the company encourages employees to contribute meaningfully to the fintech landscape, offering a dynamic and rewarding career journey.