Sales Manager – Seller Solutions

About the Role

We seek a seasoned Sales Manager to drive expansion of a suite of digital solutions tailored for sellers and merchants. The ideal candidate possesses a deep background working directly with retailers, merchants, and business owners, with thorough familiarity of sales tools, payment collection systems, and daily business management applications. This leadership role is commercially focused on cultivating a robust sales pipeline, enhancing merchant relationships, and leading a proficient sales team across diverse industries.

Key Responsibilities

• Formulate and implement sales strategies centered on payment and commerce solutions for merchants.
• Oversee, mentor, and lead the sales team to meet targets for customer acquisition, revenue generation, and merchant activation.
• Develop and sustain a strong pipeline of merchants spanning retail, services, food and beverage, e-commerce, and other sectors.
• Analyze merchant requirements to suggest solutions that enhance sales, streamline payment collections, and optimize business operations.
• Manage the end-to-end sales lifecycle from lead identification, qualification, negotiation, onboarding, to activation.
• Establish and maintain effective partnerships with key merchants, collaborators, and industry influencers.
• Collaborate closely with product, operations, onboarding, and customer success teams to ensure seamless merchant experiences.
• Track sales metrics including performance, conversion ratios, activation rates, and portfolio growth.
• Leverage market intelligence and merchant feedback to inform product improvements and commercial strategies.
• Create and refine sales processes, reporting frameworks, incentive schemes, and performance management systems.
• Conduct negotiation of commercial contracts and strategic partnerships within designated authority limits.
• Ensure all sales activities are accurately documented within CRM platforms consistently.

Required Qualifications

• 5 to 8 years of experience in B2B sales focused on merchant acquisition, fintech, payments, SaaS, POS, e-commerce, or commerce-related technologies.
• A minimum of 2 years in leadership or management roles within sales teams.
• Demonstrated success in selling solutions to merchants, retailers, SMEs, or business proprietors.
• Comprehensive knowledge of merchant payment systems, POS technology, digital payment methods, e-commerce platforms, or business management tools.
• Proven capabilities in handling complex sales cycles and surpassing commercial objectives.
• Experience in fast-moving, results-driven environments.
• Strong record of building pipelines, boosting conversion rates, and driving merchant activation.

Distinguishing Skills

• Exceptional leadership, coaching, and team management abilities.
• Outstanding communication, presentation, and negotiation competencies.
• Consultative and solution-oriented selling approach with keen commercial acumen.
• Skill in discerning merchant challenges and translating them into suitable solutions.
• Data-oriented management for sales forecasting, pipeline analytics, and performance monitoring.
• Ability to work effectively across product, operations, and customer-facing departments.
• High sense of ownership, responsibility, and disciplined execution.
• Proficiency with CRM software and sales analytics tools.
• Preferred experience with merchant acquiring, POS systems, retail or restaurant technologies, e-commerce enablement, seller tools, inventory/order management solutions, online payment methods including BNPL, SME SaaS, and merchant onboarding/activation processes.

Why Join Us?

This position offers a platform to influence the commercial trajectory of seller-centric payment and commerce products, lead a results-driven sales team, and collaborate across functions to enhance how merchants operate, sell, and collect payments. Performance metrics will include sales achievements, revenue growth, merchant activation and retention, pipeline health and conversion efficiency, team productivity and cross-selling success, alongside forecasting accuracy and CRM data integrity.