Sales Host / Member Consultant

About Everlast Gyms

At Everlast Gyms, our team members are central to our mission. Their enthusiasm, dedication, and energy foster an environment that motivates and retains members consistently. We aim to turn conversations into lasting memberships by creating memorable experiences that encourage members to return.

Role Overview

The Sales Host plays a pivotal role in expanding our gym community by delivering exceptional customer service, driving membership sales, and supporting member retention. The position involves welcoming potential members, aiding existing ones, and promoting products and services that empower individuals to meet their fitness objectives.

Key Responsibilities

• Deliver tailored club tours to prospects aligned with their fitness goals.
• Use effective communication, rapport-building, and objection-handling skills to convert prospects into members.
• Drive membership sales, including renewals, upgrades, and promoting additional products or services.
• Follow up on enquiries and leads to maximise membership conversions.
• Build and maintain strong relationships with members to enhance retention and engagement.
• Provide a welcoming and professional club environment for members and guests.
• Manage member queries and concerns promptly and courteously.
• Promote all available club products, services, and fitness solutions.
• Support club initiatives, events, and member engagement activities enthusiastically.
• Represent the Everlast Gyms brand with energy and professionalism at all times.
• Assist with day-to-day club operations, including acting as a key holder when necessary.
• Maintain high standards of cleanliness, presentation, and safety throughout the facility.
• Support gym floor standards and assist with operational tasks such as gym resets as needed.
• Utilise membership and CRM systems efficiently to manage enquiries and member data.
• Collaborate with the club team to meet business objectives and contribute to a positive club culture.
• Participate in national campaigns, challenges, and initiatives.
• Take responsibility for personal performance and career development.

Qualifications & Desired Attributes

• Genuine passion for fitness, sales, and delivering excellent customer service.
• Excellent communication and relationship-building skills with a confident and outgoing demeanour.
• Strong organisational and administrative capabilities.
• Self-motivated with a target-driven approach and a willingness to work both independently and collaboratively.
• Flexibility to work varied hours, including weekends and Bank Holidays.
• Previous experience in sales, hospitality, retail, leisure, or customer service is advantageous.
• Experience working toward sales or performance targets.
• Knowledge of membership sales and customer retention strategies.
• Familiarity with sales, booking, or membership management systems preferred.

Additional Information

Everlast Gyms is a part of Frasers Group, one of the UK's leading retail and fitness organisations. We are committed to offering exceptional fitness experiences and investing in our employees' professional growth within sales, fitness, and club management.

This opportunity suits those eager to develop sales skills in a fast-paced, customer-oriented setting that rewards ambition and results.

Our company values include:

• Think Without Limits: Embrace challenges, seek opportunities, and strive for continuous improvement.
• Own It and Back Yourself: Take accountability, deliver results, and make a positive difference daily.
• Be Relevant: Create meaningful experiences for members, colleagues, and communities.

Employee Benefits

• Complimentary membership to Everlast Gyms.
• 20% colleague discount across all Frasers Group brands.
• Eligibility for recognition through the Everlast Gyms Monthly Champions programme.
• Potential to deliver personal training sessions outside contracted hours.
• Access to training and development opportunities to support career advancement.
• Opportunities to gain experience in leading group training classes.
• Participation in a high-performance culture that rewards ambition and outcomes.