Sales Executive - Marriott Executive Apartments Sheikh Zayed Road

Position Overview

Marriott Executive Apartments is seeking a Sales Executive to support its operations on Sheikh Zayed Road in Dubai. This role involves actively engaging with guests and internal departments to resolve queries, promote Marriott's brand loyalty, and maximize revenue through effective sales techniques.

Key Responsibilities

• Respond to guest calls, requests, or issues by coordinating with relevant teams such as Sales, Data Administration, and Accounting.
• Implement sales strategies that increase revenue while maintaining and enhancing guest loyalty to Marriott, including upselling opportunities.
• Distribute complimentary items to guests to acknowledge and reward their patronage, such as reward points, show tickets, and gift certificates.
• Promote brand awareness both internally among staff and externally to guests and potential clients.
• Manage reservation requests including bookings, modifications, and cancellations received via phone, fax, or mail.
• Accurately enter Marriott Rewards information into designated software during the reservation process.
• Handle all guest communications including answering, recording, and processing inquiries, requests, questions, or concerns.
• Support Sales & Marketing activities through administrative duties like filing, emailing, typing, and faxing.
• Assist management by participating in employee training and motivation efforts, acting as a role model.
• Adhere strictly to company policies and procedures, maintain professional personal appearance, safeguard confidential company information, and protect company assets.
• Welcome guests professionally and anticipate their service needs with genuine appreciation.
• Communicate clearly and professionally both verbally and in writing, ensuring all documents and telephone etiquette meet company standards.
• Foster constructive relationships with colleagues, support team objectives, and respond thoughtfully to employee concerns.
• Oversee team performance to maintain quality standards and expectations.
• Perform basic physical tasks such as moving objects up to 10 pounds.
• Carry out other reasonable duties as assigned by supervisors.

Qualifications

• Education: Minimum of a high school diploma or equivalent G.E.D.
• Experience: At least two years in a related work role.
• Supervisory Experience: None required.
• Licenses/Certifications: Not applicable.

Company Commitment and Culture

Marriott International is committed to equal opportunity employment and embraces diversity. The company actively values the unique cultural backgrounds, talents, and experiences of its employees, ensuring non-discrimination based on disability, veteran status, or other protected categories. Marriott Executive Apartments provide temporary accommodations worldwide designed to make guests feel at home during business travel.

Additional Information

• Job Number: 26096026
• Job Category: Sales & Marketing
• Work Location: Al Thowima Street, Dubai, UAE
• Schedule: Full Time
• Position Type: Non-Management