Sales Executive - Electric Mobility

About Al-Futtaim Group and Role Overview

Originating in the 1930s as a trading enterprise, Al-Futtaim Group has evolved into a multifaceted regional powerhouse headquartered in Dubai, with operations in over 20 countries in the Middle East, Asia, and Africa. The group's activities span automotive, financial services, real estate, retail, and healthcare, employing over 35,000 people. Al-Futtaim partners with more than 200 innovative global brands, growing through customer-centric innovation and entrepreneurship.

BYD, part of Al-Futtaim Automotive, is a global leader in electric mobility and sustainable transport solutions committed to pioneering technologies for a greener future. Joining this team places you at the forefront of advancing electric vehicle adoption in the UAE, focusing not only on vehicle sales but cultivating trust and delivering superior customer experiences aligned with BYD's innovative brand vision.

Responsibilities

• Greet showroom visitors warmly and professionally, ensuring exceptional first impressions.
• Assess and understand customer requirements to effectively demonstrate products and facilitate test drives.
• Provide remarkable customer service that enhances net promoter score (NPS) and performs strongly in mystery shopping evaluations.
• Meet and exceed personal monthly sales objectives while boosting overall showroom results.
• Develop and sustain a robust sales pipeline through diligent customer relationship management using CRM tools.
• Advocate and promote finance, insurance, and supplementary products that align with clients’ needs.
• Maintain accurate documentation of leads, opportunities, customer data, and test drive details using C4C system.
• Adhere strictly to company sales protocols, governance rules, and internal controls to ensure process integrity.
• Ensure precision in sales paperwork, deposit handling, and vehicle order processing.
• Uphold showroom presentation standards, keep demo vehicles ready, and maintain professional behavior consistently.
• Complete all required training related to sales practices, compliance, and system use.
• Collaborate effectively with team members and stakeholders to deliver a seamless and positive customer journey.

Required Skills and Experience

• Robust sales expertise coupled with strong abilities in fostering customer relationships.
• Exceptional communication and interpersonal skills to engage and influence customers.
• Competence in value-driven selling techniques to effectively guide customer purchase decisions.
• Solid negotiation and deal-closing capabilities.
• Experience with CRM systems and sales pipeline management tools.
• Capacity to handle competing priorities within a dynamic retail sales environment.
• Attention to detail and adherence to established sales processes and compliance standards.
• Problem-solving aptitude combined with a customer service-oriented attitude.
• A self-motivated, goal-oriented approach aligned with achieving targets.
• Proficiency in Microsoft Office, especially Excel.

Team Environment

You will become part of Al-Futtaim Automotive's expanding Electric Mobility division, representing a leading brand in the electric vehicle market. The team values customer experience, collaboration, accountability, and ongoing improvement — aiming to deliver innovative, high-quality mobility solutions that redefine industry standards.

Qualifications and Eligibility

• Possess a bachelor's degree.
• Have a minimum of two years’ experience in sales, preferably in luxury retail, automotive, technology, electronics, or other premium customer service sectors.
• Background in automotive sales is considered a plus.
• Fluency in written and spoken English is essential; proficiency in Arabic is advantageous.
• Demonstrated success in meeting sales targets and KPI benchmarks.
• Strong presentation and customer engagement abilities.
• Adaptability to new sales technologies and approaches.
• Exemplify Al-Futtaim’s core values of respect, integrity, collaboration, and excellence.

About Al-Futtaim Automotive

As a principal division of the Al-Futtaim Group, Al-Futtaim Automotive operates in 10 countries throughout the Middle East, Asia, and Africa. The company specializes in distribution, manufacturing, leasing, and aftersales services, representing prestigious automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. The organization focuses on innovation and superior customer service, aiming to be the leader in custom mobility solutions through an omni-channel experience that caters to a diverse clientele ranging from enthusiasts to commercial users.

The company employs approximately 9,000 team members and offers extensive opportunities for career progression and personal growth within the automotive sector.