Sales Executive - Cash Loan Business

Role Overview

Join Navi Limited’s dynamic Home Loans team as a Sales Executive focusing on cash loan offerings from our Bengaluru office. This role involves bridging potential borrowers and fast, transparent home loan services by delivering exceptional customer interactions.

Key Responsibilities

• Proactively drive customer conversions through timely and effective communication to transform interest into loan disbursal.
• Manage leads comprehensively by logging, updating, and following up within the CRM until resolution.
• Build rapid trust with prospective borrowers through attentive listening, problem-solving, and clearly communicating Navi’s value.
• Collaborate closely with internal teams to ensure loan processes are seamless and customer-centric.
• Provide valuable customer insights by identifying product or procedural gaps and contribute to continuous improvements.
• Consistently achieve or surpass sales, quality, productivity, and compliance targets.

Candidate Profile

• Minimum education: Graduate degree in any field.
• Experience: 1 to 3 years in high-volume telesales or inside sales environments.
• Language skills: Fluency in English and Hindi plus proficiency in one regional language.
• Proven skills influencing B2C customers and achieving sales goals.
• Strong communication skills, including clear, confident phone etiquette and excellent listening and objection-handling capabilities.
• Familiarity with CRM software, telecalling tools, and basic chat/email platforms.
• Customer-first approach emphasizing attention to detail, integrity, and a commitment to quality service delivery.

Company Culture

At Navi, ambition meets opportunity with fast-paced innovation, empowerment, and ownership. The environment supports collaboration, rapid learning, and impactful contributions. Guided by Navi's operating principles, employees experience a culture that celebrates growth and high performance.