Sales Associate

About COS

COS is known for thoughtfully designed ready-to-wear clothing and accessories that focus on quality, durability, and a refined look. The brand blends craftsmanship, innovation, and contemporary fashion with a polished, elevated style.

Role Overview

As a Sales Advisor, you will be the welcoming point of contact for customers and a key part of the store experience. You will support shoppers throughout their visit by offering attentive service, helping at the cash desk, assisting in fitting rooms, and staying engaged on the shop floor.

Your day-to-day work will also include receiving deliveries, restocking merchandise, and presenting products neatly across the floor. The role is centered on creating a warm, helpful environment that reflects the brand and leaves customers feeling supported and inspired.

Key Responsibilities

You will help deliver a high standard of customer service while working closely with your team to create positive shopping moments. The position calls for proactive support, clear communication, and an energetic approach to helping customers find what they need.

Qualifications and Preferences

Prior customer service experience and familiarity with fabrics are helpful, but they are not required. A strong interest in fashion and a willingness to learn are important for success in this role.

Additional Requirements

• You should enjoy interacting with people and be committed to delivering excellent service.
• You need to adapt quickly to changing priorities and customer needs.
• Taking initiative and working with a sense of ownership is important.
• You must communicate clearly and listen carefully to understand customer needs.
• You should be open to feedback and interested in continuous development.
• A genuine enthusiasm for the brand and its collections is expected.
• You must be available for varied shifts, including evenings and weekends.
• Previous retail experience with store operations and customer service is an added advantage.
• Confidence in advising customers on trends, materials, and sizing is preferred.

Working Hours and Contract

This is a part-time position with a weekly schedule of 10 to 20 hours.

Compensation

The role pays $19.00 per hour.

Benefits

• 25% employee discount across all H&M Group brands, both in-store and online.
• Participation in the H&M Incentive Program (HIP).
• Employee Assistance Program (EPA).
• Vacation/Wellness pay, holiday pay, and parental pay.
• Commuter benefits.
• Pet insurance enrollment option.
• Additional voluntary benefits.

Inclusion and Privacy

The company is committed to maintaining inclusive, diverse, and equitable workplaces. Recruitment considers a wide range of backgrounds, experiences, and perspectives. Candidates are also asked not to include a cover letter, as the hiring process is designed to reduce bias. All personal information is handled confidentially in line with EEO guidelines.

Assessment and Data Use

An optional online assessment tool may be used for some sales advisor applicants. If completed, it forms one part of the hiring review, alongside the rest of the application. Candidates who prefer an alternative assessment method may request one, and doing so will not affect consideration for the role.

Responses from the assessment are stored in the applicant profile and used to evaluate suitability for the position. The information is not sold and is not used to train AI models. Data may be accessed by the applicant tracking system provider only under contract and for no other purpose. Cookie-based information may also be collected with consent, and some technical details such as IP address, timestamps, and device identifiers may be stored. This information is retained for 3 years in the applicant file and processed according to the applicant privacy notice.