Sales Associate - Luxury Watches

About Jaeger-LeCoultre

Established in 1833 and inspired by its serene surroundings in the Vallée de Joux, Jaeger-LeCoultre is renowned for its expertise in watchmaking complications and precision engineering. Nicknamed the Watchmaker of Watchmakers, the brand has pioneered over 1,400 calibres and holds more than 430 patents. With 190 years of mastery, their artisans combine traditional skills and innovative techniques, crafting highly sophisticated and timeless timepieces with technical brilliance and understated elegance.

Job Responsibilities

• Consistently meet and surpass individual and boutique sales goals aligned with the overall business objectives.
• Understand boutique Key Performance Indicators and execute action plans directed by management.
• Maintain boutique cleanliness and presentation, adhering strictly to brand standards and visual merchandising guidelines.
• Efficiently manage sales transactions, including payments and returns, while ensuring transactional accuracy.
• Support inventory processes by receiving, stocking, and securing merchandise and related accessories.
• Gain proficiency in all digital operational tools used within the boutique.
• Follow the house commercial policies, security protocols, and loss prevention measures rigorously.
• Actively contribute to visual merchandising and product displays.
• Create a welcoming and engaging environment for clients entering the boutique.
• Identify customer needs through attentive listening and insightful questioning.
• Build and sustain enduring client relationships using personalized communication and proactive follow-up.
• Expand the client base by seeking referrals and strategic outreach opportunities.
• Maintain and manage client databases to encourage repeat business.
• Invite clients to exclusive brand events and previews.
• Deliver superior after-sales support, including managing repairs, adjustments, and strap replacements.
• Address client questions promptly and resolve issues professionally.
• Facilitate client communications with Maison service centers.
• Exceed client expectations to foster loyalty and satisfaction.
• Demonstrate an in-depth understanding of Jaeger-LeCoultre’s history, collections, and technical details when presenting products.
• Stay informed about industry trends, competitor market activities, and new product launches.
• Represent Jaeger-LeCoultre with grace and professionalism at special events.
• Work collaboratively to achieve boutique goals while nurturing a positive team environment.
• Share expertise and support colleagues, participating actively in team meetings and training.

Candidate Profile

• A strong passion for luxury watchmaking and delivering exceptional customer experiences.
• A results-driven approach with dedication and alignment to the sophistication of the brand.
• Excellent communication, interpersonal, and presentation abilities.
• High levels of self-confidence, integrity, and commitment to client satisfaction.

Required Qualifications and Skills

• Proven track record in luxury retail sales, ideally within the watchmaking or jewellery sector.
• Experience in fostering and growing a network of affluent clientele.
• Fluency in English; additional languages are advantageous.
• The ability to perform both independently and collaboratively within a team.