Assistant Boutique Manager - Luxury Watchmaking, Abu Dhabi

About Jaeger-LeCoultre

Founded in 1833, Jaeger-LeCoultre is a renowned watchmaking Maison celebrated for its innovative spirit and mastery in creating intricate and precise mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture blends technical ingenuity with artistic beauty, possessing over 1,400 calibres and more than 430 patents, stewarding centuries-old craftsmanship in every timepiece.

Role Overview

The Assistant Boutique Manager stationed at The Grove in Abu Dhabi collaborates closely with the Boutique Manager to drive sustainable business performance and ensure smooth boutique operations aligning with brand standards.

Key Responsibilities

• Partner with the Boutique Manager to meet sales and growth objectives, maintaining an active presence on the sales floor.
• Understand boutique KPIs and facilitate execution of strategic action plans.
• Represent Jaeger-LeCoultre within the community as a brand ambassador, enhancing visibility through partnerships and events.
• Meet individual sales targets, ensuring commercial success.
• Ensure compliance with company policies, commercial rules, and retail procedures including selling, customer service, stock management, and security.
• Support preparation for audits and maintain accurate, accessible documentation.
• Oversee safety and security measures safeguarding staff, inventory, and premises.
• Manage daily boutique operations to uphold exceptional brand standards.
• Handle inventory management ensuring adequate stock levels and loss minimization.
• Confidently carry out sales transactions and returns processing.
• Motivate and support a high performing team, organize staff schedules for optimal client service, and participate in recruitment and integration of new hires.
• Provide comprehensive training regarding Jaeger-LeCoultre’s heritage, collections, and technical details.
• Engage actively in client advising, demonstrating passion and expert knowledge of timepieces to elevate customer experience.
• Foster lasting client relationships through personalized service, proactive engagement, and meticulous follow-up.
• Maintain a luxurious and welcoming boutique environment enhancing the overall client journey including omni-channel integration.
• Implement and oversee CRM strategies to expand and nurture the client database, encouraging repeat business and loyalty.
• Ensure excellent customer service and manage escalations effectively as needed.

Candidate Profile

• Results-driven, self-motivated, and able to maintain composure in slower-paced environments.
• Curious and humble with a passion for exceptional client experiences and hospitality culture.
• Attentive to luxury standards, detail oriented, and committed to excellence.
• Empathetic team player with strong organizational and problem-solving capabilities.

Qualifications

• Demonstrated experience in luxury retail management, ideally within watchmaking or jewellery sectors.
• Strong leadership skills with the ability to manage and inspire teams.
• Excellent communication, interpersonal, and presentation skills.
• Fluent in English; Arabic language skills considered advantageous.