Sales Associate at Balenciaga Dover Street Market

About Balenciaga

Founded by Spanish designer Cristóbal Balenciaga in 1917 and established in Paris by 1937, Balenciaga set the benchmark for modern couture with pioneering innovations in shape and technique. Today, the House continues this legacy through avant-garde collections encompassing women’s and men’s ready-to-wear, accessories, and art objects. Its integration of digital innovation, material advancement, and social responsibility places the brand at the leading edge of contemporary fashion.

In 2021, Balenciaga celebrated its 50th Couture collection, the first since the founder’s retirement in 1968. Demna served as Artistic Director from October 2015 until July 2025, when Pierpaolo Piccioli took over as Creative Director.

Role Overview

The Sales Associate is a pivotal member of the team, accountable for driving sales by delivering the distinct Balenciaga experience to every client. This role includes supporting colleagues and management while embodying the brand’s values.

Key Responsibilities

• Achieve sales targets by developing and maintaining a comprehensive client portfolio.
• Ensure customer satisfaction by upholding Balenciaga's high standards and core values.
• Build and nurture genuine, long-term client relationships from initial greeting to after-sales service.
• Exhibit professionalism and expertise in communication and teamwork at all times.
• Collaborate closely with the Stock team to guarantee product availability and respond to customer requests.
• Provide regular updates on client behavior and market trends.
• Maintain visual standards by organizing store displays per merchandising guidelines.

Candidate Profile

• Previous experience in a comparable role or transferable customer service/sales skills.
• Ability to thrive in a fast-moving environment with strong attention to detail.
• Good product knowledge and awareness of market and fashion trends.
• Capable of effective teamwork as well as independent work.
• Strong administrative and digital literacy skills.
• Excellent communication abilities, both written and verbal.
• Fluent in English.

Why Join Us?

This role offers the opportunity to be part of Balenciaga’s dynamic journey within a global luxury group, fostering continuous learning and career growth. The brand is dedicated to nurturing employee development, empowering leadership, and creating high-performing teams within an inspiring and rewarding work environment.

Diversity and Inclusion

Balenciaga values diversity in all its dimensions—gender, age, nationality, culture, disability, sexual orientation—and believes it enhances both workplace culture and client experience. As an Equal Opportunity Employer, selections are based strictly on merit and alignment with brand values. The interview process includes discussions on how candidates can succeed within the company.

Additional Information

• Employment type: Permanent, Full-time
• Location: London, United Kingdom (Onsite)
• Start Date: July 20, 2026
• Employer: Balenciaga UK Ltd.