E-commerce and Social Media Executive
Delhi-NCR, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- INR 10,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Eligibility
- Individuals with 0 to 2 years of experience, including freshers possessing computer proficiency and a passion for e-commerce, may apply. Candidates should be proactive and responsible in handling assigned duties.
- Resume
- Required to apply
Job description
About the Role
Ravindra Industries India seeks a proactive and responsible E-commerce and Social Media Executive to oversee and enhance our digital footprint across multiple online marketplaces and social platforms. The role demands familiarity with platforms like Flipkart, IndiaMART, Instagram, Facebook, YouTube, and WhatsApp, combined with a fundamental understanding of online sales, customer interaction, and digital marketing strategies.
Key Responsibilities
- Oversee the Flipkart seller account, managing product listings including details, imagery, pricing, and stock levels.
- Track and handle orders, cancellations, returns, and customer feedback on marketplaces.
- Address customer queries related to marketplace operations promptly and professionally.
- Consistently update product details ensuring accuracy and relevancy, seeking ways to boost visibility and sales.
- Monitor and respond to inquiries received through IndiaMART, maintaining follow-ups via calls and WhatsApp.
- Document potential customer leads and coordinate with sales teams for quotations and order progress.
- Administer the company’s Instagram and Facebook pages, creating and posting engaging content including posts, reels, videos, and shorts on YouTube.
- Interact with social media followers by replying to comments and messages, aiming to grow authentic engagement and generate inquiries.
- Maintain organized records using Excel or Google Sheets and stay alert to competitor activities and market trends.
- Collaborate with team members to promote new products and special offers, proposing innovative ideas to increase online queries and sales.
Requirements
- Basic operational knowledge of Flipkart Seller Hub or comparable e-commerce platforms.
- Familiarity with social media tools including Instagram, Facebook, YouTube, and WhatsApp Business.
- Effective communication skills and computer proficiency, especially with Excel/Google Sheets and internet navigation.
- The ability to professionally engage with customers and the enthusiasm to learn continuously.
- Prior experience with e-commerce outlets, online sales, IndiaMART, or social media management is advantageous.
Candidate Profile
Ideal candidates should be enthusiastic, accountable, and eager to take ownership beyond routine posting—actively searching for opportunities to boost online leads, enquiries, and sales. Fresh graduates with solid computer skills and a keen interest in e-commerce are encouraged to apply.
Compensation and Incentives
The monthly remuneration ranges from ₹10,000 to ₹20,000 depending on expertise and contribution, supplemented by performance-related bonuses tied to sales and qualified lead generation.