Sales Advisor - Online Returns Specialist at Marks and Spencer, Dublin Mary Street
Dublin, County Dublin, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Work Schedule
The position operates on a 37.5-hour weekly contract, of which 16 hours are fixed shifts. The remaining 21.5 hours are flexible and scheduled with at least four weeks' advance notice. The rotating two-week schedule includes afternoon shifts mostly from 14:00 to 18:00 across various weekdays and weekends.
Company Overview and Location
Marks and Spencer's Mary Street store, located in the city center of Dublin, is the flagship departmental store offering a broad selection of products including Foods and General Merchandise. It also features a 100-seat Café Revive on the top floor and serves as the sole customer order fulfillment and return hub for the Republic of Ireland.
About the Role (ISF/OMNI HUB)
The role focuses on In Store Fulfilment (ISF), ensuring stock availability and proper inventory placement, and working within the OMNI HUB which is the online order processing and returns center for Ireland. Responsibilities include picking, packing, processing customer orders and handling returns, including providing refunds. Comprehensive training is provided.
Key Responsibilities and Goals
- Develop expertise as a returns specialist with skills in logistics, customer service, and inventory oversight.
- Efficiently manage return transactions and handle customer queries with problem-solving and communication skills.
- Maintain stock availability on the sales floor and prepare for sales events.
- Work independently without supervision and confidently utilize technology systems.
- Maintain confidentiality and foster strong teamwork relationships with sales floor staff and colleagues.
Required Technical Knowledge and Attributes
- Ability to work autonomously and as a cooperative team member.
- High-standard customer service orientation.
- Proficiency in navigating the Marks and Spencer software suite.
Inclusion and Company Commitment
Marks and Spencer is dedicated to innovation in retail, diversity, inclusion, and equal opportunity principles. Flexible working arrangements are welcomed and supported.