Colleague Manager - Omni Park

Role Overview

Marks and Spencer is accelerating through a major transformation, and this position sits at the heart of that change. The Colleague Manager role is designed for someone who can lead with intention, energize teams, and contribute strongly to commercial and service outcomes while helping shape a modern, high-performing store environment.

Leadership and Team Development

• Take complete responsibility for your direct team and the full employee journey.
• Coach, support, and develop colleagues so they can perform at their best, while recognising success and addressing performance issues appropriately.
• Work closely with store leaders to deliver common goals.
• Set the standard by living the company’s behaviours and adapting quickly as priorities change.
• Respond quickly to customer feedback and look for ways to exceed expectations.
• Enable teams to own Service, Selling, and Filling responsibilities.
• Help build a positive workplace by listening to colleague feedback and acting on it.

Operational Excellence

• Make sure the store operates safely and in line with legal requirements at all times.
• Coach Shift Leads and Sales Advisors so operations run smoothly, while not directly carrying out operational tasks yourself.
• Deliver launches, events, and campaigns accurately and on time.
• Work with the team to follow processes and guidelines correctly and consistently.

Performance and Results

• Raise standards through effective coaching and performance development.
• Lead the team to provide a reliable, excellent customer experience.
• Support sales and contribution growth by ensuring the right key activities are delivered.
• Use digital tools confidently, including Time & Attendance, MyHR, Teams, and PowerBI.

People Management Responsibilities

• Support the team across the full colleague lifecycle, including recruitment, duty of care, Return to Work, scheduling, and holiday management.
• Manage new starters through their probation period.
• Identify talent and help prepare successors for future roles.
• Ensure duty of care calls and Return to Work actions are completed quickly.
• Hold absence review meetings when needed.
• Complete all check-ins, making sure achievements are recognised and performance is managed.
• Confirm that every colleague completes required compliance learning.

What You Can Expect

This role offers the chance to contribute to a fast-moving, customer-focused business that values quality, service, and inclusion. Benefits include a 20% colleague discount for you and one household member, holiday entitlement with the option to purchase extra days, discretionary bonuses linked to personal and business performance, a defined contribution pension scheme, life assurance, 26 weeks of full maternity pay, flexible working patterns such as a 4-day week or 9-day fortnight, structured induction and training, access to wellbeing and support resources, enhanced parental policies, and a paid charity volunteer day.

Additional Information

The organisation is committed to creating an inclusive, dynamic, and high-performing workplace. The role requires flexibility as business needs evolve and a strong commitment to doing the right thing for customers and colleagues.