Room Attendant - Dean Street Townhouse, Central London

About the Role

As a Room Attendant at Soho House, you will be responsible for upholding the highest standards of cleanliness, order, and comfort in guest rooms and suites, ensuring all areas meet the club's luxury standards. Your keen eye for detail and dedication will contribute directly to delivering an outstanding experience to members and guests. This role suits individuals who value autonomy, take pride in meticulous work, and understand the need for discretion in an upscale environment.

Key Responsibilities

• Thoroughly clean and service guest rooms, suites, and communal areas to club standards.
• Replenish linens, towels, and amenities while maintaining presentation consistency.
• Inspect rooms for maintenance issues and promptly report any faults or damage.
• Handle guest belongings carefully, maintaining confidentiality and respect.
• Keep cleaning equipment, carts, and storage areas organized and stocked.
• Assist laundry operations including sorting, folding, and transporting items as required.
• Adhere to all safety protocols, including proper handling of cleaning chemicals and use of personal protective equipment.
• Effectively communicate guest requests, room statuses, or unusual incidents to the Housekeeping Supervisor.
• Support turndown services and accommodate special requests when necessary.
• Maintain cleanliness and orderliness in hallways, stairwells, and service spaces.

Candidate Profile

• Preferably up to 2 years' experience in a housekeeping or room attendant position within a busy and high-profile setting.
• Exceptional attention to detail with a strong commitment to cleanliness standards.
• Ability to manage tasks efficiently on one's own initiative.
• Professional demeanor paired with a respectful and positive disposition.
• Basic proficiency in spoken English and capable of comprehending both verbal and written instructions.

Compensation and Benefits

• Weekly wages with a pay range of £15 per hour.
• Meals prepared by chefs during shifts.
• Access to Soho Friends Membership.
• A 50% staff discount on food and drinks, available seven days a week.
• Discounted room rates for staff accommodations.
• Health Cash Plan with options to add up to two dependents.
• Dental Plan allowing addition of up to two dependents.
• Birthday day off granted after one year of continuous service.
• Up to 50% discount on Cowshed and Soho Home products.
• Two paid volunteer days annually to support a charity of choice through Soho Impact.
• Free counseling sessions for staff well-being.
• Participation in 'Cookhouse & House Tonic' programs offering food and drink training, events, and educational opportunities.
• Ongoing training to foster both personal growth and professional development.
• Regular team events including fitness classes, cinema screenings, and art workshops.

Additional Information

Soho House provides competitive salary packages alongside a global network of benefits designed to support career advancement, whether you are starting out or seeking to enhance your professional skills in a hospitality setting.