Room Attendant

About Us

Thrive in an environment where care and kindness are at the heart of everything we do. As part of a global team, you'll lead the way in local sustainability initiatives and work with our communities to empower you to make a meaningful impact. We prioritize your wellbeing, supporting you to live life to the full.

Job Summary

This is a hands-on role focused on delivering heartfelt care and sanctuary to guests by ensuring beautifully cleaned and serviced rooms. You will be responsible for maintaining the high standards of an upscale 5-star property, with training provided. We are seeking friendly, detail-oriented individuals who are team players and can handle a physically demanding role.

Responsibilities

• Perform daily cleaning of guest rooms, storage areas, and corridors as assigned.
• Replenish guest supplies and promotional materials in bedrooms and bathrooms according to room type standards.
• Report any lost property following established hotel procedures.
• Execute scheduled and routine cleaning tasks as allocated.
• Handle guest laundry in compliance with hotel policy.
• Operate and clean equipment with care, reporting any defects as per the procedures manual.
• Maintain all departmental equipment to a high standard.
• Assist with regular equipment stocktakes.
• Ensure the security of keys and guest rooms by adhering to security protocols and reporting suspicious individuals or items.
• Understand and correctly use/store cleaning agents in line with health and safety regulations and manufacturer instructions.
• Assist guests with information or service requests, referring matters beyond your authority to your supervisor.
• Provide turn-down service for guests.
• Clean balconies, balcony furniture, and railings.
• Perform carpet cleaning duties.
• Maintain bedrooms by de-scaling shower heads, bleaching grouting, and general upkeep.
• Support colleagues with tasks such as setting up extra beds, bed boards, and making beds.
• Engage warmly with guests, utilizing emotional intelligence and initiative to provide five-star luxury service.
• Work independently when required to clean rooms.

Qualifications

• Minimum of 6 months of experience in a 5-star or luxury hotel environment.
• A genuine passion for guest interaction and fluent English communication skills.
• Ability to perform effectively under pressure in a fast-paced setting.
• Strong teamwork skills, a good level of physical fitness, and the capacity to handle physically demanding tasks.
• Exceptional attention to detail and a commitment to upholding high cleanliness standards.
• Self-motivated with the ability to work autonomously.
• Proficiency in coordinating multiple tasks concurrently.
• Must possess a clean police record.

Additional Information

We recognize contributions with a variety of benefits, rewards, and development opportunities. Enjoy competitive pay, daily staff meals, dry-cleaned uniforms, laundry allowance, and anniversary stays with F&B credit. Benefits include free gym access and ski hire during winter, EAP, well-being support, progressive policies (including 12 weeks paid parental leave), and inclusive practices. Participate in social activities and community involvement. Build your career with the New Zealand Hotel of the Year 2024, receiving unparalleled training and development through Accor leadership programs. Benefit from discounted hotel stays, F&B, and spa treatments worldwide for yourself and loved ones. Be part of a reputable hotel known for exceptional service, with ongoing reward and recognition incentives. Opportunities for career progression within Accor are available, along with a refer-a-friend incentive and a supportive work environment.

Diversity & Inclusion

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. Reasonable adjustments are available to support you during the recruitment process; please inform us if you require any.