Revenue Analytics and Insights Manager

Overview

This role is a strategic leadership opportunity for a Revenue Analytics and Insights Manager based in Canada. The position entails transforming customer and revenue data into actionable business insights to support growth and retention initiatives. The manager will lead analytics capabilities focused on customer lifecycle visibility, operational performance, and go-to-market decisions, working collaboratively across Revenue Operations, Customer Experience, and commercial strategy functions.

Key Responsibilities

• Develop and enhance customer health scorecards identifying key indicators across onboarding, adoption, renewal, expansion, and support stages.
• Create analytics frameworks that empower customer-facing teams to make swift, data-driven decisions.
• Collaborate cross-functionally to define and maintain consistent customer experience metrics and reporting standards.
• Build predictive models for churn and detect customer risk signals prior to renewals.
• Analyze customer behavior, product usage, and account health to identify expansion opportunities.
• Convert customer feedback and Voice of Customer data into actionable suggestions for product and experience enhancements.
• Generate reports on onboarding performance, time-to-value, support effectiveness, customer success coverage, and expansion metrics.
• Act as a strategic analytics consultant partnering with Customer Success, Account Management, Support, Sales, Product, and Finance teams.
• Explore opportunities for operational efficiencies through AI tools, automation, machine learning, and advanced analytics workflows.
• Maintain frameworks for ideal customer profiles (ICP) using customer, revenue, and market data.
• Lead structured win/loss analyses and communicate insights to leadership.
• Conduct cohort analysis, segmentation, and assist in capacity planning for strategic guidance.
• Contribute to standardizing business metrics and reporting frameworks.
• Manage and mentor analytics team members promoting growth and performance.
• Stay abreast of AI and analytics trends and recommend innovative tools and practices to enhance business outcomes.

Required Qualifications and Skills

• More than 5 years of experience in analytics, business intelligence, revenue, or customer analytics preferably within B2B SaaS or healthcare technology sectors.
• Proven track record in developing customer health models, churn prediction frameworks, retention analytics, or post-sale analytic programs.
• Experience enhancing retention, forecast accuracy, customer value, or customer experience through analytics.
• Familiarity with AI tools and automation applied in analytics or business contexts.
• Expertise with CRM platforms like Salesforce and BI tools such as Tableau, Looker, Metabase, or equivalents.
• Strong analytical problem-solving skills, able to convert complex queries into actionable analytics.
• Excellent communication capabilities for presenting data-driven insights to senior leadership.
• Strategic and proactive approach focusing on tangible business impacts.
• Systems thinking with the ability to integrate data across various platforms and business processes.
• Exceptional project management and organizational skills with attention to detail.
• Experience supervising and developing members of analytical teams.
• Preferred exposure to Revenue Operations, go-to-market analytics, Sales, Marketing, or Customer Experience roles.
• Bonus familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango.
• Additional plus for knowledge in cohort modeling, lifetime value analysis, capacity planning, healthcare technology, or AI-assisted analytics tools.
• Advantageous to have experience with LLM APIs or AI analytics solutions.

Compensation and Benefits

• Competitive annual base salary between $96,000 and $130,000 USD.
• Flexible remote work set-up including fully remote, hybrid, or in-office options based on location.
• Health and wellness benefits available from the first day of employment.
• Annual wellness stipend to support employee wellbeing.
• 401(k) retirement plan with up to 4% employer match and immediate vesting.
• Generous and flexible paid time off policies.
• Employee stock purchase program.
• Opportunities for professional growth and continued career development.
• Collaboration within a globally dispersed team.
• Potential quarterly travel requirements for employees not based near the primary office location.

Additional Information

This position is managed by a partner organization that handles all applications and further recruitment steps. Candidates are assessed using an AI-supported selection process focusing on objective criteria, with final hiring decisions made by human decision-makers. Data privacy is maintained in compliance with applicable laws, and applicants' personal data is processed with legitimate interest and safeguards.