Service Improvement Manager

About the Role

Join a dedicated, high-performing Business & Performance Team serving Mental Health, Learning Disabilities, Child and Adolescent Mental Health (CAMHS), Children's Services, and Community Services throughout Dorset. Your role as a Service Improvement Manager will be pivotal in working alongside a Performance Manager to develop, monitor, and report on key service indicators while driving meaningful improvements within frontline services.

This position requires a meticulous eye for detail, strong project management capabilities, and excellent interpersonal skills to implement change effectively. You will interpret complex datasets to highlight opportunities for service enhancements aligned with performance monitoring principles.

Key Responsibilities

• Lead improvement projects collaboratively with Business Partners and Performance Managers to enhance service delivery and implement transitional and efficiency initiatives.
• Manage projects following the Trust's standard methodologies to ensure successful outcomes.
• Work closely with service teams to co-design and document enhanced operational processes.
• Facilitate appropriate knowledge transfer of improvement strategies into routine Trust operations.
• Build and nurture excellent relationships with stakeholders, commissioners, and multi-disciplinary teams to support and lead change.
• Manage multiple projects simultaneously in a proactive manner, maintaining positivity and a sense of humor.

About You

This role is operationally focused but sits within the corporate framework of the Trust. As such, outstanding communication skills and a proactive attitude are essential, along with the ability to work collaboratively across varying teams.

Additional Details

Please be aware that visa sponsorship is not offered for this position; applicants must possess valid UK work authorization.

Benefits and Perks

• Flexible working options, including longer working days with shorter weeks.
• Clear career progression pathways and opportunities for ongoing professional development.
• Comprehensive and structured induction and training programs.
• Membership in the NHS pension scheme.
• Generous holiday allowances.
• Access to NHS discounts and salary sacrifice schemes.
• Unique Trust amenities including beach huts along the renowned Sandbanks coastline.

About Dorset HealthCare University NHS Foundation Trust

Serving nearly 800,000 people, Dorset HealthCare operates 12 community hospitals, specialist inpatient facilities, and a wide array of integrated community and mental health services. The Trust prides itself on outstanding care quality, innovativeness recognized by the CQC, and fostering an inclusive workplace where all employees are empowered to thrive and contribute.

Work locations span bustling market towns, vibrant urban settings, scenic coastal areas, and tranquil rural environments across Dorset.

Contact Information

For more details or informal discussions, contact Katrina Olliver, CYP&F and CAMHS Performance Manager, via email at katrina.olliver@nhs.net.