Retail Supervisor (Night Shift) at The Banner Plaza

Company Background

The Plaza Group is recognized as one of Ireland's foremost independent motorway and primary route service groups. Originating from the leadership of Supermac’s founders Pat and Úna McDonagh, who bring over four decades of expertise in the industry, the group provides exceptional food and retail services.

Join this successful team and contribute to the continued growth of Supermac’s and the Plaza Group.

Position Overview

The Spar Retail Supervisor for the night shift plays a crucial role in supporting the Retail & Forecourt Manager and Area Manager by helping achieve store objectives concerning sales and profitability. This is accomplished through effective management of both store operations and personnel.

Key Responsibilities

• Oversee daily retail sales team activities, ensuring tasks are completed to high standards.
• Maintain consistent, top-quality customer service at all times.
• Delegate responsibilities and communicate clearly with team members.
• Manage employee induction and training effectively.
• Update the team regularly on sales performance.
• Support recruitment of exceptional retail sales assistants.
• Assist in managing team performance appropriately.
• Maintain attractive merchandising in compliance with company policies.
• Ensure store cleanliness and upkeep meet standards.
• Coordinate in-store promotions and relay information about them promptly to staff.
• Enforce proper cash register operation and cash handling procedures.
• Keep shelf labels current on a weekly basis.
• Respond to local market competition and trends suitably.
• Handle customer complaints professionally and provide effective resolutions.
• Initiate store improvements based on customer feedback.
• Support stock management tasks including preparation for stock takes and minimizing loss through spoilage, damage, or theft.
• Ensure food safety and waste protocols are followed by the sales team.
• Verify adequate stock levels and proper rotation to reduce waste.
• Ensure secure store opening and closing procedures alongside the manager.
• Help with compliance regarding Labour Law, HACCP, Health & Safety, and Consumer Legislation.
• Identify and mitigate potential store hazards, cooperating on Health & Safety checks.
• Conduct daily cash counting, prepare deposits for secure pickup, and manage cash floats accurately.
• Manage money lodgments in the ATM.
• Complete and submit financial and stock reports to Head Office on a daily or weekly basis as required.
• Organize monthly stock counts and oversee related administration such as transfer dockets, returns, and discrepancies.
• Prepare work schedules jointly with the Retail Manager and ensure wages reports are accurate and submitted timely.
• Fulfill miscellaneous duties as directed by Head Office or management.
• Demonstrate flexibility by assisting at tills during busy periods.

Challenges

• Maintain stringent quality controls while collaborating with the General Manager to improve sales and profits amidst a diverse team.
• Enhance management's skill level and independence significantly.
• Build positive relationships and motivate staff through frequent personal engagement.
• Work with the General Manager to reduce staff turnover across managerial and crew positions.

Integrity and Work Environment

Candidates are expected to exhibit honesty, openness, and accountability, demonstrating alignment between words and actions, while openly receiving and acting on feedback. The role requires standing firm on principles, admitting mistakes, and proactively correcting faults.

The work setting is fast-paced and physically demanding, requiring standing for extended periods due to business volume and staffing demands.

This job description is flexible and may change based on business needs. Additional duties may be assigned by the Store Manager. Employees are expected to uphold company policies, operate with integrity, and show adaptability to fulfill business requirements.

Eligibility

Only candidates who currently possess the legal authorization to work in Ireland will be considered.